AI & Copilot CX Specialist — Omnichannel
Job in
Chicago, Cook County, Illinois, 60290, USA
Listed on 2026-09-09
Listing for:
Caterpillar Inc.
Full Time
position Listed on 2026-09-09
Job specializations:
-
IT/Tech
AI Business & Operations, M365, SharePoint & Power Platform
Job Description & How to Apply Below
Caterpillar Inc. is seeking a Customer Experience Technology Specialist – AI & Copilot to advance our Dynamics 365 Contact Center, Sales, and Service apps. You will combine Copilot development with Power Platform, delivering omnichannel experiences and scalable AI solutions.
You will lead design, deployment, and governance of Copilot Agents across global teams, mentor users, and drive adoption of AI tools while maintaining enterprise security standards.
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