Information Technology Engineer

Engineer

Reports To:

Principal Engineer

Status:
Regular, Full-Time, Exempt

Location:

Hybrid - Chicago, IL

Our culture is performance-oriented, goals driven, collaborative and fun. Our Engineers work together on all levels of challenges across dozens of clients, which provides each engineer full exposure to different environments and projects. We offer an industry leading salary that is based on experience and generous benefits including health, dental, and vision.

FIT Solutions is an innovative national IT Services firm, and we are growing every day. We are focused on creating a culture of elite raving fans for our employees that solves business problems for our clients. We are on a mission to impact the lives touched by technology. We teach and promote individuals to set and achieve their personal, professional, and financial goals through the work we do together.

Measuring results against best-in-class businesses, we are focused on hitting targets. We are a humble and adaptable group of people who continue to train, and role play daily in pursuit of our goals. We are a great fit for team members that are aligned and thrive in a fast-paced, results driven environment.

• Maintain existing relationships through proactive engineering and problem-solving to generate revenue.
• Deliver Best in Class customer service to uphold raving fan culture.
• Analyze, troubleshoot, and resolve complex technical problems both onsite and remote.
• Provide timely resolutions of system and/or application problems and follow through to completion.
• Assist in documentation and training to enhance client experience.

• Manage, review, and oversee IT initiatives and special projects.
• Manage and review ongoing client IT initiatives.
• Design and prepare quotes for technology solutions, adhering to the client’s budget.
• Install, configure, and maintain network elements, computer systems and other related equipment.
• Document daily work through Connect Wise ticketing system.
• Participate in the on-call rotation with team.
• Provide desk engineering services.
• Perform other duties as assigned.

• Self-starter and be able to work independently.
• Must have excellent high-level engineering skills.
• Customer-oriented, solid business acumen and excellent communication skills.
• Proven track record of performance against goals year over year.
• Knowledge of IT best practices and the ability to use best judgement to service clients’ needs.
• Ability to effectively communicate both orally and in writing, with all levels of internal and external professionals, especially professionals with non-technical understanding.
• Adaptability in various business cultures and environments.
• Strong relationship building skills with customers and business partners.

Qualifications may include, but are not limited to:

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.
• Experience supporting and administering Microsoft Windows Server environments (2016, 2019, 2022).
• Experience with Microsoft Windows 10 and Windows 11 operating systems.
• Proficiency with Microsoft 365 administration, including Exchange Online, Entra  (Azure Active Directory), Intune, and Microsoft Teams.
• Experience with Active Directory, Group Policy, DNS, DHCP, and Power Shell.
• Knowledge of virtualization technologies such as VMware vSphere/ESXi, Microsoft Hyper-V, and Citrix.
• Experience supporting cloud platforms, including Microsoft Azure and/or Amazon Web Services (AWS).
• Familiarity with networking concepts including TCP/IP, VLANs, VPNs, firewalls, wireless networking, and routing/switching.
• Experience with endpoint management, desktop support, hardware troubleshooting, and user support.
• Experience using Professional Services Automation (PSA) and Remote Monitoring & Management (RMM) tools.
• Strong understanding of cybersecurity best practices, endpoint protection, multi-factor authentication (MFA), and security awareness.
• Excellent troubleshooting, documentation, customer service, and communication skills.

• CompTIA A+
• CompTIA…