Service Design Business Analyst
Listed on 2026-09-12
-
IT/Tech
IT Business Analyst, Systems Analyst, Business Systems & Technology Analysis, IT Consultant
Service Design Business Analyst ()
The Service Design Business Analyst bridges business needs and design solutions, optimizing customer and employee experiences. Responsibilities include conducting user research, gathering requirements, mapping customer journeys and processes, designing and prototyping solutions, aligning solutions with strategic objectives, supporting implementation and change management, monitoring performance, and communicating with stakeholders. Experience with SIAM, ITSM, ITIL, Service Now ITSM, data analysis, process modeling, Agile/Scrum/Kanban, design thinking, and prototyping tools is required.
ServiceDesign Business Analyst
The Service Design Business Analyst bridges business needs and design solutions, optimizing customer and employee experiences. Responsibilities include conducting user research, gathering requirements, mapping customer journeys and processes, designing and prototyping solutions, aligning solutions with strategic objectives, supporting implementation and change management, monitoring performance, and communicating with stakeholders. Experience with SIAM, ITSM, ITIL, Service Now ITSM, data analysis, process modeling, Agile/Scrum/Kanban, design thinking, and prototyping tools is required.
Please note:
F1 OPT candidates are not eligible for this role. Job
Service Management, SIAM, ITSM, ITIL, Data Analysis, Process Modeling, Agile, Scrum, Kanban, Design Thinking
Service Management SIAM ITSM ITIL Data Analysis Process Modeling Agile Scrum Kanban Design Thinking
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).