Tonkean Support Engineer

• Experience working with Tonkean Platform administration and support.
• Understanding of workflow automation and process orchestration concepts.
• Experience with REST APIs, JSON, and integration troubleshooting.
• Knowledge of SAP, Coupa, Service Now, Salesforce, Workday, or similar enterprise applications.
• Familiarity with Microsoft Teams, Outlook, and collaboration platforms.
• Strong incident management and problem-solving skills.
• Knowledge of Agile methodology and ITIL processes.
• Provide L1/L2/L3 support for Tonkean applications and workflows.
• Monitor Tonkean solutions, modules, workflows, and integrations.
• Troubleshoot issues related to process execution, notifications, forms, APIs, and integrations.
• Analyze incidents, identify root causes, and implement permanent fixes.
• Support business users during UAT, production deployments, and hypercare phases.
• Maintain workflow documentation, knowledge articles, and SOPs.
• Configure and enhance Tonkean modules, intake forms, approval workflows, and dashboards.
• Coordinate with business teams, SAP teams, Coupa teams, and external vendors for issue resolution.
• Manage user access, security roles, and governance controls.
• Perform release validation and production migration support.

• Experience working with Tonkean Platform administration and support.
• Understanding of workflow automation and process orchestration concepts.
• Experience with REST APIs, JSON, and integration troubleshooting.
• Knowledge of SAP, Coupa, Service Now, Salesforce, Workday, or similar enterprise applications.
• Familiarity with Microsoft Teams, Outlook, and collaboration platforms.
• Strong incident management and problem-solving skills.
• Knowledge of Agile methodology and ITIL processes.

• Provide L1/L2/L3 support for Tonkean applications and workflows.
• Monitor Tonkean solutions, modules, workflows, and integrations.
• Troubleshoot issues related to process execution, notifications, forms, APIs, and integrations.
• Analyze incidents, identify root causes, and implement permanent fixes.
• Support business users during UAT, production deployments, and hypercare phases.
• Maintain workflow documentation, knowledge articles, and SOPs.
• Configure and enhance Tonkean modules, intake forms, approval workflows, and dashboards.
• Coordinate with business teams, SAP teams, Coupa teams, and external vendors for issue resolution.
• Manage user access, security roles, and governance controls.
• Perform release validation and production migration support.

• Strong analytical and problem-solving skills
• Multi-tasking ability with limited supervision
• Mentoring capabilities
• Quick learner and self-starter
• Excellent customer service, interpersonal, communication and team collaboration skills
• Able to understand and adhere to change management procedures and internal guidelines.

Salary Range: $140,000 -$180,000 year

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage:
  Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support:
  Maternal & Parental Leaves.
• Insurance Options:
  Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth:
  Commuter Benefits & Certification & amp;
  Training Reimbursement.
• Time Off:
  Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance:
  Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

MASTER OF BUSINESS ADMINISTRATION