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Technical Support Specialist — SaaS & Escalations
Job in
Chicago, Cook County, Illinois, 60290, USA
Listed on 2026-09-10
Listing for:
Flywire
Full Time
position Listed on 2026-09-10
Job specializations:
-
IT/Tech
IT Support, Technical Support, HelpDesk/Support
Job Description & How to Apply Below
Flywire is seeking a Technical Support Specialist to be the first line of support for hospitality/e-commerce customers. You will triage tickets, answer product questions, and document steps for the next team, building technical support skills and maintaining high-quality customer communication.
In this role you’ll use Zendesk and other tools to resolve issues, contribute to knowledge bases, and collaborate with Escalations, Tier-2, and Engineering.
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