Learning & Development Coordinator

Learning & Development Coordinator

• Chicago, IL

We have a unique career opportunity for a Learning & Development Coordinator. As part of the Learning and Development team, the L&D Coordinator is responsible for supporting our L&D team by monitoring and maintaining our learning management system and providing first-line support to employees regarding LMS questions, concerns, or issues. The ideal candidate has at least 1 year of system experience (Cornerstone preferred) and consistently demonstrates exceptional client service as well as attention to detail.

We are excited to hire a collaborative candidate who will help maintain or elevate our servant leadership brand and provide excellent service to internal clients.

This position will report to our downtown Chicago office twice a week on Tuesdays and Wednesdays. Other weekdays will be worked remotely.

• Add courses, track registration and attendance, document completion, and communicate statuses to participants our learning management system (LMS).
• Execute reports in the LMS and manage dashboards.
• Communicate course information to participants and function as point person for inquiries.
• Provide insights into improving employee experiences, simplifying processes, and supporting effective and efficient delivery of learning events.
• Create, edit/format, and organize course related documents, reports, and correspondence - or collaborate with Marketing team on materials.
• Function as a support for virtual events.

• Minimum one year of learning and development related work experience.
• B.S. Degree in Human Resources, Education, Training, or related field.
• Servant leadership mentality and enjoys collaborating with internal clients.
• Intermediate to advanced L&D software skills, preferably with LMS (Cornerstone).
• Technical skills with current learning management systems, web-conferencing tools, google apps, etc.
• Strong aptitude for technology: MS Office, LMS, video production and editing software and E-Learning Systems.
• Experience with Camtasia and/or instructional design software preferred.
• Advanced organizational skills with the ability to manage multiple assignments.
• Excellent verbal, written, and electronic communications skills required.

• Day-to-day support and oversight of the learning management system.
• Respond to all LMS-related tickets and troubleshoot support issues.
• Develop, deliver, and effectively use digital content, tools, or related processes and procedures to help foster a high-quality digital educational experience.
• Collaborate with L&D team and other subject matter experts to assist in the development and production of curriculum and other deliverables.
• Create training materials and content for distribution via LMS, websites, newsletters, and workshops.
• Support integrated third-party systems such as Zoom and Microsoft Teams.