Technical Account Manager, Enterprise

Salary range is: $94,890.40 - $ This position is bonus and/or commission eligible.

CCC Intelligent Solutions Inc. (CCC) is a leading cloud platform for the multi-trillion-dollar insurance economy, creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more. At CCC, we’re making life just work by empowering more than 35,000 businesses with industry-leading technology to get drivers back on the road and to health quickly and seamlessly. We’re pushing boundaries with innovative AI solutions that simplify and enhance the claims and repair journey.

Through purposeful innovation and the strength of its connections, CCC technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at

The Technical Account Manager, Enterprise Support is a senior technical, customer-facing individual contributor responsible for supporting the reliability and operational health of CCC’s enterprise customers. The role focuses primarily on strategic automotive accounts with the most complex technical environments and support needs, while also providing technical expertise and escalation support across the broader enterprise customer base. Serving as a senior technical escalation point and trusted advisor, this role combines hands‑on troubleshooting and advanced API support with cross-functional coordination.

The role resolves issues directly when possible, engages the appropriate Engineering, Product, Support, or other technical teams when additional expertise is required, and maintains clear ownership through resolution. The Technical Account Manager, Enterprise Support develops a deep understanding of customer environments, proactively identifies operational risks, and recommends improvements that strengthen reliability, scalability, security, and customer outcomes. This position leads incident communications, service reviews, and post‑incident discussions through technical expertise, consultation, and influence rather than direct people management.

• Customer Escalation, Technical Ownership & Incident Leadership:
  Serve as a senior technical escalation point for CCC’s enterprise customers, with primary day‑to‑day focus on strategic automotive accounts that have the most complex technical environments and support needs.
• Provide hands‑on troubleshooting and advanced API support for complex customer issues, resolving problems directly when possible and engaging the appropriate technical experts when additional support is required.
• Own complex, high‑severity customer issues from escalation through resolution by establishing accountability, coordinating resources, and providing timely updates to customer and internal stakeholders.
• Create a direct connection between customer technology teams and CCC’s technical organizations to reduce handoffs, preserve the accuracy of technical information, and prevent critical issues from falling through the cracks.
• Develop a detailed understanding of customer environments, integrations, workflows, and technical dependencies to proactively identify risks and recommend practical improvements.
• Lead technical communications during high‑severity incidents, service reviews, and post‑incident discussions, translating issues, risks, and resolution plans for audiences ranging from CIOs and senior technology leaders to developers, technical teams, and client help desks.
• Partner across Engineering, Product, Support, Sales, Professional Services, account teams, and applicable third parties to drive resolution and follow through on corrective actions without direct authority.
• Operational Improvement & Strategic Partnership:
  Analyze recurring customer…