Supervisor, Global Operations

Job Description:

Company

Description:

McDonald's is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald's remains one of the world's leading corporations after almost 70 years.

Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald's, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

Department Overview

McDonald's success is built on running great restaurants. Join a global team at the heart of that mission, partnering with markets around the world to shape the future of restaurant operations. From developing innovative solutions to enabling successful deployment at scale, Global Operations helps restaurants deliver exceptional customer and crew experiences every day. The work you do will influence how millions of customers experience McDonald's across diverse markets and cultures worldwide.  

As a Supervisor within Global Restaurant Operations, you will help bridge the gap between innovation and execution by ensuring new Restaurant NEXT solutions are operationally ready for deployment. You will support end-to-end deployment preparation, including development of deployment strategies, market implementation materials, training resources, operational guidance, and integration considerations.  Partnering with technology, learning & development, and market teams, you will contribute to solution testing, pilot evaluations, and deployment planning to help markets successfully scale new capabilities.

This role offers unique exposure to global markets and the opportunity to directly influence how McDonald's restaurant innovations are deployed and adopted around the world.  This position reports to the Operations Manager, Global Restaurant Operations and is based in Chicago (MHQ).

Duties

+ Serve as the Global Operations lead for assigned solutions, representing restaurant operations throughout development, testing, and deployment.

+ Develop deployment playbooks, operational tools, and implementation resources for Restaurant NEXT solutions.

+ Create training materials and enablement resources that support market readiness and successful adoption.

+ Support Speedee Labs testing and evaluation efforts to validate operational feasibility and customer and crew impacts.

+ Lead and support Market Zero and pilot restaurant testing, translating learnings into deployment recommendations.

+ Identify and manage operational integration considerations across solutions to ensure successful implementation in restaurants.

+ Facilitate restaurant immersion sessions, workshops, and stakeholder engagements to gather insights and build alignment.

+ Partner with cross-functional, segment, and market teams to develop scalable deployment approaches and readiness plans.

+ Capture and incorporate market feedback to continuously improve operational standards, training, and deployment materials.

+ Provide clear communication on project progress, risks, learnings, and deployment readiness milestones.

Qualifications

+ 3+ years of professional experience in restaurant operations, field operations, deployment, training, operations development, or related business functions.

+ Knowledge of restaurant operations and experience supporting the testing, pilot, or deployment of customer-facing, crew-facing, or operational solutions.

+ Previous experience in market field operations, restaurant management, or operational support roles preferred.

+ Strong organizational and project management skills with the ability to manage multiple work streams, priorities, and deadlines.

+ Ability to collaborate effectively across cross-functional teams, including Operations, Technology, Learning & Development, Customer Experience, and market stakeholders.

+ Comfortable working in a…