End User Support/Systems Administrator
Job in
Chicago, Cook County, Illinois, 60290, USA
Listed on 2026-09-12
Listing for:
C3EL
Full Time
position Listed on 2026-09-12
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
End User Support / Systems Administrator CONTINGENT UPON CONTRACT AWARD Overview:
Job Title: End User Support / Systems Administrator
Security Clearance: Secret (or higher)
(Due to the nature of the work and contract requirements, U.S. Citizenship is required.)
Description:C3EL is seeking an End User Support / Systems Administrator to support our mission at Scott Air Force Base in Illinois. The professional will provide on-site end-user equipment and connectivity support, including workstation setup and relocation, printer support, hardware/peripheral troubleshooting, desk-to-switch connectivity troubleshooting, ticket documentation, testing, and escalation.
Primary Responsibilities:- Provide IT equipment support for new-user workstations and relocation moves within Building 3600.
- Disconnect, move, reconnect, and test workstation equipment and peripherals for connectivity and functionality.
- Provide end-user network connectivity troubleshooting from the desk to the switch and
** escalate
* * unresolved issues as required. - Conduct monthly connectivity and functionality testing of community printers and report issues to the Global Service Desk.
- Track printer and end-user equipment issues in the designated trouble-ticket system and follow repair status through closure.
- Document work initiation, progress, completion, corrective actions, and status updates in support records/tickets.
- Coordinate with DOD application administrators and DISA Tier II/III teams when issues cross technical support boundaries.
- Assist with timely user support, move requests, and configuration changes while maintaining required response standards.
- Experience supporting Windows workstations, peripherals, printers, and end users in an enterprise environment.
- Experience performing workstation moves/adds/changes and basic network-connectivity troubleshooting.
- Experience with trouble-ticket systems and escalation processes.
- Ability to meet applicable DISA personnel security and network-access requirements.
- Experience supporting users in a high-tempo mission or contracting environment.
- Basic familiarity with switches, structured cabling, and enterprise network troubleshooting.
- IT service-management or DoD-approved cybersecurity certification relevant to assigned duties.
Education / Experience:- High school diploma and at least 2 years of relevant experience.
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