Associate Technical Support Specialist

Job Summary

Completes general tasks to aid in the ongoing support of workplace endpoint technology. Carries out procedures to ensure that all products and services meet organization standards and user requirements. Assists in the installation, maintenance and testing of workplace endpoint technology to ensure proper operation and freedom from defects. Monitors and responds to technical problems utilizing hardware and software testing tools and techniques.

May coordinate small projects.

This specific role is located on the central IT team located in the Feinberg School of Medicine. The FSM endpoint technology includes desktop, laptop, and tablet computers along with smartphones.

Department: FSM IT

Salary/Grade: NEX/13

• Assists in the creation of workplace endpoint technology replacement lifecycle plan for users

• Documents activities, events and materials used in maintenance logs or on service reports.
• Creates system performance/configuration reports.
• Maintains hardware and software inventories and documentation

• Installs, configures and troubleshoots workplace endpoint technology using standard tools and test equipment while following established procedures.

• Supports troubleshooting/triage assistance to users in a courteous and professional manner.
• Recommends solutions to general problems, questions and inquiries encountered by clients according to established practices.

• eIRB
• FAMIS
• Info Ed(Grants Administration)
• Instructure Canvas
• Kronos
• Media Delivery (Media Site)

• Adobe Creative Cloud Suite
• Box Collaborative Storage
• identity management/provisioning
• information security
• Linux Operating System
• Mac OS X Operating System
• Microsoft Exchange
• Microsoft Lync
• Microsoft Office (Word, Excel, Powerpoint, Access, Outlook)
• Microsoft Share Point
• Windows Operating System

• Debugging
• decision making
• problem solving
• Troubleshooting

Performs other duties as assigned.

• Successful completion of a full 2-year course of study in an accredited college or university leading to an associate's or higher degree; OR appropriate combination of education and experience.
• No experience required.

At Northwestern, we are proud to provide meaningful and competitive benefits. The available benefits package for this position will include health, dental, vision, disability, and life insurance; paid vacation and holidays; paid medical/sick and parental leave;tuition benefits for the employee and dependents; pre-tax and flex spending accounts for commuting and dependent care; generous retirement savings options; and wellness programs. For a comprehensive overview of available benefits, including eligibility details, visit us at https://(Use the "Apply for this Job" box below).

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Northwestern offers comprehensive programs and services to help you and your family navigate life’s challenges and opportunities, and adopt and maintain healthy lifestyles.

We support flexible work arrangements where possible and programs to help you locate and pay for quality, affordable childcare and senior/adult care. Visit us at https:// to learn more.

Northwestern supports employee career development in all circumstances whether your workspace is on campus or  you’re interested in developing your professional potential or continuing your formal education, we offer a variety of tools and resources. Visit us at https:// to learn more.

T arget hiring range for this position will be between $23.20 to $33.13 per hour. Offered salary will be determined by the applicant’s education, experience, knowledge, skills and abilities, as well as internal equity and alignment with market data.