Sr Manager, Service Delivery

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily.

We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

Company

Description:

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily.

We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

The Global Process Lead (GPL) for Order to Cash (OTC) owns the end-to-end global design, governance, and continuous improvement of OTC processes across McDonald’s. The GPL ensures consistency, standardization, and compliance across all global markets, while enabling localized needs where appropriate. This role partners closely with functional solutions, IT, Change Management, and Process Controls to drive strategic process excellence for fixed assets and project accounting.

• Design end‑to‑end OTC processes (e.g., customer master data, billing, collections) that drive global standardization while accounting for necessary market localization.
• Liaise with run‑state GPLs and operations to clarify or refine global design for greater efficiency.
• Identify the business requirements to support the design of global (and local) processes in the ERP and supporting system sand collaborate with technology and functional solutions to translate business requirements into system design and configuration.
• Develop supporting manual business processes where system capabilities do not exist.
• Identify key business and IT controls with Internal Audit/SOX and integrate them into process design.
• Validate that Standard Operating Procedures (SOPs) accurately reflect global design, including roles, responsibilities, escalations, and cut‑offs.
• Support development of UAT scripts ensuring they reflect real‑world business operations and local nuances.
• Assist with training in new global processes (not system training) by providing deep process insights.
• Validate data conversion strategy, including data in…