Lead Technical Program Manager - Global Banking Technology

Job Description

Leverage deep technical expertise and servant leadership to guide cutting-edge, global technology programs, driving measurable business outcomes, operational excellence, and innovation in a dynamic, fast-changing environment.

• Develop and execute comprehensive program plans incorporating technical requirements, milestones, dependencies, resourcing, and timelines to deliver outcomes on time and at quality.
• Partner with leaders and product/engineering to define program scope, objectives, success metrics, and operating plans that align to business priorities and technology strategy.
• Identify, quantify, and mitigate risks; proactively address roadblocks; and implement contingency plans to sustain momentum while meeting control expectations.
• Support resource planning and budget management, ensuring delivery discipline and effective utilization across teams, vendors, and partners.
• Drive alignment across cross-functional stakeholders, influencing decision-making and resolving conflicts to achieve outcomes without relying on direct authority.
• Champion agile delivery practices (team and portfolio levels), facilitate planning and retrospectives, remove impediments, and drive improvement through metrics and feedback loops.
• Use data-driven analysis to assess program health, throughput, and outcomes; identify improvement opportunities; and implement optimizations to enhance predictability and effectiveness.
• Establish and run leadership operating rhythms, prepare executive‑ready communications, and ensure follow‑through on strategic priorities in a Chief of Staff capacity.
• Promote consistent agile standards and reporting, support portfolio/PI/quarterly planning, and provide transparency on capacity, delivery, and cross‑team dependencies.
• Use enterprise‑authorized AI capabilities within the work environment to accelerate program planning (e.g., consolidating inputs into integrated plans and executive‑ready updates), validating outputs and handling data according to sensitivity requirements.
• Promote reuse‑first, AI‑assisted practices for program governance and reporting, ensuring human review and alignment to delivery standards.

• 5+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in a large organization.
• Strong command of program management practices (planning, governance, RAID, dependency management, delivery metrics, and execution rigor).
• Demonstrated experience using enterprise‑authorized AI capabilities to support program management workflows, with strong validation habits and awareness of data sensitivity.
• Advanced expertise establishing productive relationships and influencing outcomes across cross‑functional teams and partners.
• Proven track record managing high‑performing teams and/or virtual teams in fast-paced, agile environments.
• Demonstrated ability to break down business, technical, and operational objectives into structured plans, tasks, and measurable outcomes.

• Portfolio governance exposure:
  Familiarity with portfolio management practices (financial reviews, forecasting, prioritization, and governance forums) and enterprise delivery controls.
• Agile at scale:
  Experience supporting portfolio‑level agility (PI/quarterly planning, dependency mapping, capacity planning, and delivery health metrics).
• Communication strength:
  Demonstrated ability to synthesize complexity into crisp narratives and artifacts for senior leadership (briefings, updates, decision memos).
• Tooling:
  Familiarity with enterprise portfolio management and agile tooling and reporting frameworks.
• Prior Chief of Staff experience