Computer Support Technician II; Information Services Specialist II, Opt. C)

Are you looking for a rewarding career with an organization that values their staff? The Department of Innovation & Technology (DoIT) is seeking to hire qualified candidates with the opportunity to work in a dynamic, creative thinking, problem solving environment. This position serves as a Computer Support Technician II, providing strong technical and customer service skills. In this role you will provide end user assistance with computer hardware and software issues and perform computer installations.

In addition, you will participate in the configuration, testing, installation, documentation and maintenance of desktop/laptop systems and related peripheral systems. If you possess these knowledges, skills, abilities, and experience, we invite you to apply for this position to join the DoIT Team!

• Competitive Group Insurance benefits including health, life, dental and vision plans.
• Flexible work schedules (when available and dependent upon position).
• 10
  -25 days of paid vacation time annually (10 days for first year of state employment).
• 12 days of paid sick time annually which carry over year to year.
• 3 paid personal business days per year.
• 13-14 paid holidays per year dependent on election years.
• 12 weeks of paid parental leave.
• Pension plan through the State Employees Retirement System.
• Deferred Compensation Program – voluntary supplemental retirement plan.
• Optional pre-tax programs
  -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP).
• Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility.

For more information regarding State of Illinois Benefits follow this link: https://www
2.illinois.gov/cms/benefits/Pages/default.aspx

• Under general supervision, serves as a Computer Support Technician II for the Department of Innovation & Technology (DoIT) providing intermediate level technical support and assistance to end users, including providing professional support in software distribution at user provided facilities using automated deployment tools.
• Participates in the analysis of configuration, testing, installation, documentation and maintenance of desktop/laptop systems and related peripheral systems, including reviewing configurations to verify they comply with agency security considerations, performance requirements and established standards.
• Performs the process of duplicating new operating system installations, including Microsoft Windows and Mac, for efficient on-site installations of large quantities of desktop/laptops statewide, including conducting on-site desktop/laptop installations and provides direct user contact support.
• Provides intermediate level troubleshooting and support services for agency computers and equipment, including providing accurate and quality resolutions to user reported problems with computer hardware, software and related peripherals or services.
• Participates in conducting training sessions for end users and staff, including providing one-on-one training to users and evaluating training sessions.
• Keeps abreast of new developments in the information technology field by continuing education through online training platforms, meetings, training sessions, seminars, and conferences to increase familiarity with and remain current on products, vendors, techniques, and procedures.
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

• Requires knowledge, skill, and mental development equivalent to completion of two (2) years of college with coursework in computer science or directly related fields.
• Requires one (1) year of Client Services or related Information Technology experience.

• Requires one (1) year of professional experience providing enterprise-level computer technical services and support to end users, including assisting with Microsoft Office and other software applications, automated equipment, and statewide user problem diagnosis both on-site and remotely.
• Requires one (1) year of professional experience supporting and troubleshooting Microsoft Windows or Mac operating systems, including performing operating system duplication, testing, installation, maintenance, and configuration of desktop and laptop systems.
• Requires one (1) year of professional experience utilizing automated software deployment tools such as Microsoft Windows/Microsoft Installer scripts (MSI), System Center Configuration Manager (SCCM), and…