Jr. Systems Engineer - Dedicated
Listed on 2026-09-14
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IT/Tech
Systems Administrator, IT Support, Windows Server, HelpDesk/Support
Title: Jr. Systems Engineer – Dedicated
Reports to: Client Technology Manager
Department: Support
Location: Chicago, IL – Dedicated Onsite
Term: Fulltime
Atlas Technica's mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown year over year through our uncompromising focus on service.
We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members.
Join Atlas Technica now!
We are seeking a Jr. Systems Engineer – Dedicated to join our growing Support team in Chicago, IL. This is a hands‑on, client‑facing technical role focused on providing dedicated onsite IT support within assigned Atlas Technica client environments.
The Jr. Systems Engineer will serve as an extension of the Atlas Technica Support team onsite with the client, providing direct user support, troubleshooting technical issues, maintaining accurate documentation, and escalating more complex issues to Systems Engineers and Senior Systems Engineers.
The successful candidate will bring strong customer service, communication, responsibility, and follow‑through along with a developing technical foundation. This role provides an excellent opportunity for an early‑career IT professional to gain hands‑on exposure to sophisticated client environments while continuing to grow their systems engineering skills.
Position Responsibilities:- Provide dedicated onsite IT support and technical assistance to client users
- Manage and resolve support requests through the organization’s ticketing system
- Troubleshoot end‑user issues involving Microsoft Windows, Microsoft Office, desktops, laptops, mobile devices, peripherals, and related workplace technologies
- Support Microsoft 365 environments, including Exchange Online, SharePoint Online, Microsoft Intune, Microsoft Teams, and Microsoft Entra
- Assist with basic systems administration across Microsoft Windows Server, Active Directory, Group Policy, identity, access, and endpoint‑management technologies
- Identify when technical issues require escalation and collaborate with Systems Engineers, Senior Systems Engineers, and other technical resources through resolution
- Maintain accurate ticket notes, technical documentation, procedures, and client‑environment information
- Follow Atlas Technica and client security standards, documentation expectations, and strict change‑control procedures
- Communicate proactively with users and internal technical teams regarding issue status, resolution, and follow‑up
- Support onsite technology initiatives and travel periodically to other customer office locations within the Chicago metropolitan area as required
- 1+ year of relevant IT experience in desktop support, service desk, systems administration, systems engineering, or a related technical environment
- Hands‑on end‑user and desktop support experience across Microsoft Windows, Microsoft Office, desktops, laptops, mobile devices, and common workplace technologies
- Experience supporting or administering Microsoft 365 environments, including Exchange Online, SharePoint Online, Microsoft Intune, or Microsoft Entra
- Foundational knowledge of Microsoft Windows Server, Active Directory, Group Policy, and related systems‑administration concepts
- Basic understanding of networking concepts, including TCP/IP, DNS,…
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