Senior Specialist Enterprise Servicing - Ads

The Company

Pay Pal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, Pay Pal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. Pay Pal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a Pay Pal or Venmo account balance, Pay Pal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.

Our Pay Pal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk.

We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Pay Pal Ads is seeking a strategic, media-savvy Customer Success Manager to lead the execution of full-funnel media programs across a diverse portfolio of advertisers and agency partners. The ideal candidate brings deep advertising and digital media expertise, along with strong client partnership skills, to bring media strategies to life through thoughtful execution and ongoing optimization, deliver clear and actionable insights, and support sustainable advertiser growth.

• Manage mid-sized to large client accounts
• Develop and present strategic advertising proposals
• Collaborate with internal teams to execute and optimize campaigns
• Analyze performance data and provide actionable insights
• Identify upsell and renewal opportunities
• Leverage ad platforms and attribution tools to measure ROI and advise on optimization

• 3+ years of relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience.

• Serve as the primary point of contact for onboarding, campaign execution, and ongoing advertiser support, partnering closely with the Account Executive, who owns sales and commercial discussions.
• Bring approved media strategies to life through thoughtful execution and ongoing optimization, working closely with cross-functional teams.
• Monitor campaign performance and deliver clear, data-driven insights and recommendations to support advertiser growth and…