Senior Salesforce Solutions Architect

Please Note: Monthly onsite attendance is a mandatory requirement for this role and is not negotiable. To support this requirement, applicants must currently reside in the Chicagoland area and be authorized to work in the United States without current or future employer sponsorship.

We are seeking a Senior Salesforce Solutions Architect to lead the design, integration, and governance of our customer technology ecosystem.

This role is responsible for Salesforce architecture across Sales, Service, Marketing, and B2B Commerce
, while ensuring tight integration with SAP (ERP), Snowflake (data platform), and Enterprise analytics (Power BI).

The Architect will operate at the intersection of business capability, data architecture, and system integration
, ensuring scalable, compliant, and high-performing solutions that support our fundraising and B2B/B2C business models
.

This is a hands-on architecture role that balances:

• Enterprise data and integration architecture
• AI and Agentic solutions
• Governance, compliance, and operational excellence

• Define and maintain the end-to-end Salesforce architecture across:
• Sales Cloud, Service Cloud, Marketing Cloud, and B2B Commerce
• Translate business requirements into scalable, maintainable solutions:
• Data models, Process automation, and UI/UX
• Serve as the technical design authority for all Salesforce initiatives:
• Solution design, estimation and planning, and design reviews and approvals
• Ensure platform scalability, performance, and maintainability while managing technical debt

• Own the integration architecture between Salesforce and Enterprise Business Systems
  , including:
• SAP (order-to-cash, pricing, invoicing, customer master)
• Snowflake (data warehouse and analytics platform)
• Transportation Management System (TMS – Redwood)
• Define and enforce:
• Data contracts and system SLAs
• Collaborate with integration teams to ensure:
• Reliability and observability of integrations
• Error handling and reconciliation processes
• Define system-of-record ownership across platforms:
• Salesforce (customer engagement and pipeline, order entry)
• Snowflake (enterprise analytics and consolidation)
• Architect and govern the Customer 360 strategy
  , ensuring consistency between:
• Salesforce Data Cloud (future state)
• Snowflake data models
• Operational systems
• Prevent duplication and fragmentation by:
• Defining authoritative data sources
• Aligning data models across platforms
• Ensure data integrity, quality, and lineage visibility

• Ensure alignment between Salesforce data and enterprise reporting standards
• Salesforce → operational dashboards and workflows
• Snowflake + Power BI → enterprise reporting & KPI’s, deep analytics and modeling
• Partner with analytics teams to:
• Standardize key metrics across systems
• Prevent conflicting or duplicate reporting logic

• Establish and enforce Salesforce platform governance
  , including:
• Change management and release processes (CI/CD)
• Environment and sandbox strategy
• Code quality and review standards, including test class compliance
• Ensure compliance with:
• SOX, PII controls (where applicable)
• Data security and access governance (role-based, field-level)
• Auditability of system changes and data usage
• Define and implement governance for:
• Data access and sharing
• External integrations
• AI-enabled processes

• Oversee Dev Ops processes using tools such as:
• Gearset (current tool), Copado, or equivalent
• Act as the final escalation point for:
• Critical production issues
• Performance optimization
• Release coordination
• Monitor platform health and:
• Maintain uptime and reliability targets
• Proactively manage technical debt