Learning Strategy Program Coordinator

Job Summary Our client, a leading Travel & Hospitality provider, is seeking a Learning Strategy Program Coordinator to join their team! This position is located in Chicago, IL. As a Learning Strategy Program Coordinator, you will provide daily project support and coordination to the Learning Strategy team under Global Learning. You will be responsible for managing administrative and supportive tasks for mentoring programs in addition to collaborating on special projects.

This candidate will support Mentoring Together mentoring programs as project coordinator. This candidate will be responsible for tracking and analyzing key mentoring metrics in addition to spending time daily in mentoring platform, Chronus, and mentoring inbox. An ability to display mentoring metrics in ways that are easy to read and beautiful is critical. There is an opportunity, too, for this candidate to develop and facilitate some mentoring training content, but only if desired by candidate and only after all other responsibilities are fulfilled.

• Assist with the design and deployment of mentoring programs for current and future employees, including working with individual and unique mentoring stakeholders across the business
• Facilitate mentoring program offerings to include trainings, orientations, informational sessions, and quarterly data review meetings
• Coordinate and assist with the execution of trainings, orientations, and events, i.e., preparing content materials, scheduled communications, confirming attendance, and day of coordination
• Provide creative, interactive, and technical support for trainings, orientations, and learning and development activities, most of which will be virtual (Microsoft Teams calls or Microsoft Teams Webinars)
• Maintain records of learning and development activities, registration, and attendance in Learning Management Systems (LMS) and mentoring platform (Chronus)
• Track & analyze success metrics including surveys, enrollment, participation, compliance, and engagement
• Administer and assist with the analysis of surveys to provide continuous improvement of program offerings
• Assist with the analysis of program effectiveness and ROI
• Create and deploy communications specific to programs, trainings, and learning and development activities
• Provide support for distribution email inboxes & calendars
• Keep up to date on industry trends to identify new approaches and methods to training
• Assist with ad hoc projects as needed

• Bachelor's degree preferred
• 2+ years of current experience providing learning and development project coordination and support
• Experience with Learning Management Systems preferred; experience with Chronus is a bonus
• Excellent verbal and written communication skills
• Strong Outlook calendar and inbox management experience
• Advanced experience using Microsoft Office (Word, Excel, and PowerPoint) required
• Experience using Microsoft Teams (Webinars), SharePoint and One Drive preferred
• Ability to be flexible and accommodating with last minute schedule changes
• Superior follow-through, organization, time management, and attention to detail
• Ability to work cross-functionally with various stakeholders, including senior leadership
• Must be committed to ongoing professional development
• High learning agility and ability to adapt to change
• Great initiative with the ability to be a collaborative team player
• Positive, professional attitude and presence; ability to exhibit exceptional customer service and interpersonal skills
• Successful completion of interview required to meet job qualification

Location:

Chicago-based only; no alternate locations will be considered.

Work is hybrid — in-office every Tuesday/Wednesday + the first and third…