Manager, Federal ServiceNow Scrum Master

KPMG is currently seeking a Manager to join our Federal Advisory practice.

• Perform Scrum Master functions such as: conduct business needs identification, business analysis planning, stakeholder analysis and change activities, and requirements analysis and design definition. Facilitate daily stand-ups, sprint planning, sprint review, and sprint retrospective meetings
• Lead business process definition, re-engineering, improvement and gap analysis of current/to-be processes with key customer sponsors and stakeholders
• Serve as a liaison between business owners, end users, and IT partners ensuring cohesive approach, comprehensive solutions, and excellence in delivery;
  Work with stakeholders, focus groups and end users to analyze, evaluate, and develop business use cases and business process models to aid translation of business requirements into functional/technical requirements
• Lead the flow of requirements from the product backlog into sprint planning, providing a controlled, joined-up overall view of the business and functional requirements at a detailed level
• Maintain requirements documentation to ensure all approved business requirements, use cases, process flows, and reporting requirements are up to date
• Monitor progress and deadlines for each application development team, identifying and addressing any potential bottlenecks or issues that may impact project timelines
• Coordinate and prioritize the backlog of user stories and tasks for each business analyst, ensuring alignment with overall project goals and priorities

• A minimum of five years of Service Now project management experience leading application development teams in the delivery of Service Now solutions; U.S. Federal government consulting experience preferred
• Bachelor's degree from an accredited college/university
• Solid understanding of Agile processes and methodologies, including the ability to properly write users stories and breaking down large stories into component parts
• Experience with requirements elicitation or the configuration of the Service Now platform
• Experience of using business analysis tools/techniques to design and deliver business change
• Familiarity with implementing solutions on the Service Now platform
• Ability to travel as required to support firm engagements
• Applicant must possess or be eligible for a U.S. Government clearance