IT Helpdesk Job Chicago area,Illinois USA,IT/Tech

Helpdesk Technicians support Spot On Employees and Contractors requiring attention to confidentiality. This is a generalist role involving a broad range of tasks. Level II Technicians focus on tickets for the majority of their day – both frontline and as an initial escalation point of contact
Helpdesk also works on recurring tasks and special projects, including handling a wide range of responsibilities within the office to which they are assigned
Keep regular office hours in assigned Spot On office
Handling tickets for tasks such as
User administration (onboarding, offboarding, changes, resets, unlocks, etc)
Desktop support (hardware, software, and services)
Licensing (provisioning and deprovisioning)
Hardware requests
First response for issues from VIP (ELT & EAs)
Asset tracking (assignment, return, retirement)
Auditing (User and Accounts)
Regular maintenance and patching
Specialist for specific products and services
Takes ownership of special projects as needed
Respond to unexpected issues
Other duties and projects as assigned

Benefits

Stock Options
401k with company match
Paid vacation, 11 company holidays, sick time, and volunteer time off
Medical, Dental and Vision Insurance
Tuition reimbursement for up to 2k per calendar year to assist with classes of your choice
Desk, Chair and Monitor needed for your home office? We got you
Monthly cell phone and internet stipend
Employee Resource Groups for Diversity and Inclusion, Women, LGBTQIA+, and other communities
Subscription to Linkedin Learning to expand your knowledge on all kinds of fun topics
Headspace membership for guided meditation and stress relieving tools through the Sequoia App
Unlimited access to virtual audio and visual workouts through the Sequoia App

Requirements

Moderate Skill in Troubleshooting Desktop Hardware
Intermediate Knowledge of Google Workspace User/Group Management/Administration
Intermediate Knowledge of Okta User/Group Management
Good US English verbal and written communication skills (multi-lingual preferred)
Basic Skill in Upgrading and basic repair of PC hardware
Moderate Knowledge in VoIP Softphone and Telephony Services
Moderate Knowledge with Networking Technologies
Intermediate Knowledge of Macintosh and Windows Configuration and Administration
3 year in similar Helpdesk role
2 years with Google Apps for Business or similar service
2 years with Okta or similar service
High school diploma
CompTIA A+, Network+, and/or Tech+ or similar preferred
Occasionally lifts and carries equipment in the office weighing up to 20 pounds
Must be able to remain in a stationary position a minimum of 50% of the work day
The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc