Product Associate, Virtual Training Center

Product Associate, Virtual Training Center

Chicago, IL

Do you want to be part of something innovative, relevant, and intellectually stimulating that has a meaningful impact? Come join our MxD team as we strive to increase U.S. competitiveness in manufacturing.

MxD (Manufacturing x Digital) advances economic prosperity and national security by strengthening U.S. manufacturing competitiveness through technology innovation, workforce development, and cybersecurity preparedness. In partnership with the Department of Defense, we convene an ecosystem to solve critical manufacturing challenges by accelerating digital adoption, empowering a skilled workforce, and modernizing supply chains. MxD is also the National Center for Cybersecurity in Manufacturing, as designated by DoD.

Visit mxdusa.org to learn more.

MxD is passionate about its people and committed to creating an environment where everyone is heard and respected. Flexible work arrangements and unlimited paid time‑off programs are just a few of the exceptional benefits MxD provides its employees. MxD embodies a strong, fast‑paced, and dynamic working environment while also fostering curiosity and innovation.

MxD is seeking a Product Associate to support the MxDLearn Virtual Training Center (VTC) for a duration of two (2) years, with a possible extension based on funding. The VTC is a digital learning platform that provides manufacturers, educators, students, workers, employers, and other stakeholders with resources for training, recruitment, workforce development, and professional learning. The platform helps organizations recruit and develop talent, adopt advanced technologies, and strengthen workforce capabilities across the manufacturing ecosystem and supply chain.

Reporting to the Product Manager of MxDLearn, the Product Associate supports the ongoing development, operation, and enhancement of the platform. Working closely with cross‑functional teams, this role supports product operations, VTC administration, content coordination, data analysis, and stakeholder engagement to deliver a high‑quality learning experience. This position is well suited for someone who enjoys working with users and technology, solving problems, and supporting digital products in a collaborative environment.

Candidates should have an interest in learning management systems and preferably in manufacturing or workforce development.

• Support execution of the MxDLearn VTC product roadmap by managing day‑to‑day product operations and administrative activities.
• Coordinate with internal teams, vendors, content providers, and stakeholders to support product initiatives and learning programs.
• Configure, publish, and maintain digital courses, microsites, and virtual learning resources in the VTC.
• Manage enrollments, user accounts, permissions, course settings, content updates, and course listing.
• Administer system integrations and APIs to support system functionality.
• Monitor LMS performance, troubleshoot issues, and coordinate with vendors or internal teams as needed.
• Provide technical support, in conjunction with IT, to learners and internal stakeholders.
• Conduct quality assurance (QA) reviews of courses and MxDLearn VTC functionality.
• Maintain standard operating procedures (SOPs), technical documentation, and QA checklists.
• Develop reports on learner participation, progress, completion, and assessment outcomes.
• Support onboarding and coordination of content providers and strategic partners.
• Collaborate with Strategic Communications team to promote MxDLearn offerings.
• Research partnership, conference, and speaking opportunities to increase program awareness.
• Ad‑hoc duties as assigned.

• High School diploma or…