Change Management and Adoption Consultant

• Support clients with electronic health record (EHR) implementation
• Prepare end users for the new EHR through on-site support using change management and training tools
• Serve as the go-to resource for new system users
• Provide change management tools and resources
• Analyze workflows end-to-end
• Answer questions, solve problems, and help users prepare for system go-live
• Establish and maintain relationships with stakeholders
• Support training, change management, go-live, and sustainment activities
• Support development of work products and deliverables
• Establish relationships with primary clients and stakeholders
• Identify opportunities to improve processes
• Support business development across the Department of Veterans Affairs account team
• Support change management implementation and execute the overarching change management strategy
• Deliver change management communications about the OCM program and upcoming organizational change
• Manage coordinated change impacts across impacted organizations and personas
• Support pre-go-live activities, including training and adoption events
• Guide client conversations toward effective outcomes
• Educate business partners about the value of change management
• Engage the community of change practitioners across the organization
• Build relationships with service line staff as a key point of contact before go-live
• Work with clients and team to identify improvement opportunities
• Develop slide decks and presentations
• Collaborate with stakeholders to track progress on initiatives and work streams

• Must be U.S. citizen and be able to obtain a Public Trust clearance
• Minimum of Bachelor's Degree
• Minimum 3-5 (5+ years preferred) of change management or training experience
• Ability to work 12-hour shifts on site during pre- and post-go-live activities
• Experience working directly in the Oracle Health/Cerner EHR as a clinician, administrative staff, or other end user
• Knowledge of Microsoft Office Products and related applications
• Ability to identify and address client needs
• Ability to actively participate in client discussions and meetings
• Ability to communicate a broad range of firm services
• Ability to prepare concise, accurate documents
• Organized, self-motivated, and able to multitask in a fast-paced environment
• Ability to work independently and as a team member
• Excellent written and verbal communication skills, including ability to present to executive leadership
• Ability to manage deadlines and recurring deliverables
• Must be willing to travel up to 75-100%
• Advanced degree in Public Health, Health Administration, Organizational Change Management or Business Administration (nice to have)
• Experience in healthcare information technology consulting or large-scale IT transformation projects (nice to have)
• Experience as a clinician (nice to have)
• PROSCI Change Management Certification (nice to have)
• CCMP Certification (nice to have)

Demonstrates expertise in change management and EHR implementation, with a strong ability to support training, stakeholder engagement, and process improvement. Proficient in developing communication strategies and managing client relationships to ensure successful system adoption.

• Change Management Experience
• EHR Implementation Support
• Stakeholder Relationship Management
• Training Development and Delivery
• PROSCI Change Management Certification

• Change Management
• EHR Implementation
• Workflow Analysis
• Training Development
• Process Improvement
• Client Needs Assessment
• Document Preparation
• Healthcare Information Technology
• Oracle Health/Cerner EHR Experience
• Organizational Change Management

• Excellent Communication Skills
• Organized and Self-Motivated
• Ability to Multitask
• Team Collaboration
• Client Engagement

• PROSCI Change Management Certification
• CCMP Certification

• Healthcare Information Technology Consulting
• Public Health
• Health Administration
• Organizational Change Management
• IT Transformation Projects

• Microsoft Office Products
• Change Management Tools
• Presentation Software