Network Engineer II

SALARY

$95,500 – $111,500

Under general supervision, installs, configures, administers, monitors, and maintains the Authority's enterprise network infrastructure. Provides advanced technical support for network systems by troubleshooting hardware, software, and connectivity issues; assists with network upgrades and infrastructure projects; and ensures the reliability, security, and performance of the Authority's network environment.

• Installs, configures, administers, and maintains enterprise network infrastructure.
• Installs, configures, and supports routers, switches, wireless controllers, firewalls, and related network equipment.
• Performs routine network maintenance, firmware updates, software upgrades, and system patches.
• Monitors network performance and availability using enterprise monitoring tools.
• Implements network configuration changes in accordance with Authority standards and best practices.
• Performs performance tuning to improve network reliability and efficiency.
• Troubleshoots network hardware, software, and connectivity issues.
• Investigates and resolves complex network incidents escalated from lower support tiers.
• Diagnoses routing, switching, wireless, firewall, and WAN connectivity issues.
• Coordinates with telecommunications providers and hardware vendors to resolve service interruptions and equipment failures.
• Documents problems and resolutions for future reference.
• Assists with network infrastructure projects.
• Assists in planning, testing, implementing, and validating network upgrades, installations, and technology refresh initiatives.
• Coordinates installation activities to minimize operational impacts.
• Verifies that network implementations comply with Authority standards.
• Maintains network security and system integrity.
• Administers firewall policies, access control lists, authentication services, and network security configurations.
• Assists with implementing cybersecurity recommendations and security best practices.
• Ensures network devices remain current with vendor-supported firmware and security updates.
• Develops and maintains technical documentation.
• Documents network configurations, standards, procedures, diagrams, and topology information.
• Maintains reports and documentation supporting network operations and management decision-making.
• Performs related duties as assigned.

Reporting to this position are the following jobs:

Job Title

• Supporting a 24-hour per day, 7-day per week transit operation.
• Maintaining reliable network connectivity across geographically dispersed facilities and transit operations.
• Implementing infrastructure upgrades while minimizing service interruptions.
• Keeping current with evolving networking technologies and cybersecurity best practices.

• Bachelor’s degree in information technology, Computer Science, Electrical Engineering, or a related field, plus three (3) years of experience installing, configuring, administering, and maintaining enterprise network infrastructure, or an equivalent combination of education and experience relating to this position.
• Experience supporting enterprise routing, switching, wireless, firewall, and WAN technologies required.
• Cisco Certified Network Associate (CCNA) certification or equivalent vendor certification required.
• Cisco Certified Network Professional (CCNP) certification preferred.

• Requires sitting for extended periods of time, standing, visual acumen, manual dexterity, and fingering for working with computer keyboards and other electronic equipment.
• Requires stooping, bending, kneeling, standing, climbing, lifting, and walking on ballasted track and in subway tunnels.
• May be required to…