Enterprise Applications Analyst

We offer a flexible working policy that supports a healthy balance between personal and professional well-being. Thisrole requires in-office presence on Tuesdays & Thursdays to collaborate, connect, and learn from peers - while also maintaining the flexibility for meaningful work-life balance.

You are a trusted technical specialist responsible for ensuring the security, compliance, and operational integrity of iManage's enterprise business applications and SaaS ecosystem. As Enterprise Applications Analyst reporting to the Director of Enterprise Applications, you will execute critical application audits, conduct comprehensive access permission reviews, manage application evaluations, and support the administration ofour global applications portfolio. Your work directly impacts application governance, user productivity, and security posture across the organization.

This role combines hands‑on technical expertise, meticulous attention to detail, and a commitment to data integrity. You will partner with internal stakeholders, IT teams, and business users to maintain visibility into application health, user activity, compliance requirements, and operational processes. Your contributions support iManage's IT Operations Charter by advancing organizational maturity across Enterprise Systems and building the operational foundation for scalable application governance.

• Conducting application audits and user activity analysis across the enterprise SaaS portfolio to assess compliance, identify risks, and validate proper system usage.
• Performing comprehensive access permission reviews and access certifications, ensuring principle ofleast privilege and timely deprovisioning of user accounts.
• Evaluating new and existing applications for alignment with security standards, business requirements,and architectural principles before procurement or renewal decisions.
• Maintaining detailed application documentation including user access matrices, process flows, integration dependencies, and compliance mappings.
• Supporting SaaS management and identity governance platforms (Better Cloud, Entra , and similar tools) to maintain accurate application inventories and user entitlements.
• Researching and recommending improvements to application governance processes, controls, and workflows that enhance efficiency and reduce operational risk.
• Monitoring and reporting on application health metrics, including user inactivity, license utilization,security findings, and cost anomalies.
• Managing and triaging application-related support tickets, coordinating with stakeholders, and documenting resolutions for future reference.
• Assisting with application rationalization initiatives by analyzing usage data, identifying overlapping functionality, and supporting consolidation recommendations.
• Preparing audit-ready reports and compliance documentation for internal governance reviews and external regulatory assessments (SOC 2, ISO 27001, GDPR).
• Communicating findings and recommendations clearly to technical and non-technical audiences,translating complex data into actionable insights.
• Supporting identity and access management governance, including user provisioning/deprovisioningworkflows and role-based access control validation.
• Supporting application change management initiatives by coordinating with global IT and user teams,documenting system changes, assessing impact on access controls, and ensuring proper communication and testing protocols are followed.
• Participating in scheduled maintenance windows and providing rotational off-hours support as needed toassist with application deployments, user issue resolution, and operational continuity across global timezones.