Associate, Sales Operations

Passionate about precision medicine and advancing the healthcare industry?

Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.

Key Responsibilities
1. Salesforce Administration & Configuration Own day-to-day administration of the commercial Salesforce org: user provisioning and deactivation, profiles, permission sets, roles, sharing rules, and license management.

Configure the declarative layer — objects, fields, record types, page layouts, list views, validation rules, approval processes, and Flow automation — and retire what is no longer used.

Build and maintain reports and dashboards for field sales, sales leadership, and supporting functions, and keep the underlying report types fit for purpose.

Manage bulk data operations using Data Loader or equivalent tooling, with a documented backup and rollback step on every load.

Administer installed packages, integrated applications, and connected systems, and manage seasonal Salesforce releases including impact assessment and regression checks.

Maintain sandbox strategy and deployment hygiene, moving changes through environments with change sets or the equivalent rather than configuring in production.
2. Data Integrity, Territory Alignment & Governance Maintain data cleanliness and consistency across accounts, contacts, and hierarchy — deduplication, ownership, field-level standards — and drive remediation when data drifts.

Execute territory and account alignment changes in Salesforce as the field org, territories, and portfolio change, and reconcile the result against the system of record.

Develop and maintain the SOPs, naming conventions, and data-governance standards that keep the org from accumulating configuration debt.

Manage access and security in line with policy, coordinating with IT and the platform team on identity, permissions, and audit requirements.
3. Requirements, Delivery & Release Management Partner with stakeholders across Sales Operations, Customer Support, Pharma Sequencing, and Commercial Strategy to define requirements, separating the underlying problem from the requested feature.

Determine whether a request is best solved by configuration, process change, or engineering build — and solve it yourself when it is configuration.

Translate the remainder into clear, testable user stories and acceptance criteria for the Salesforce engineering team, and act as the primary business point of contact through the build.

Maintain the intake and backlog for commercial Salesforce work so requests are visible, prioritized, and traceable from ask to release.

Run User Acceptance Testing end to end: build test scripts, coordinate testers, track defects, and hold the release gate until the solution meets business needs.

Coordinate release readiness — field communications, cutover steps, and rollback plans — so launches do not surprise the field.
4. Enablement, Support & Continuous Improvement Serve as first-line support for Salesforce issues from the field and commercial functions, triaging defects from process gaps and resolving or routing each accordingly.

Develop and deliver training that gets Salesforce users productive on new functionality, tailored to how each team actually works.

Create and maintain job aids, release notes, and reference documentation users can self-serve from.

Identify manual and low-value steps in commercial processes and eliminate them through automation or configuration.

Report on org health, adoption, and request…