Professional Services Associate; Bellevue, WA​/Chicago, IL

Professional Services Associate

Chicago, Illinois or Seattle, Washington

Logic Gate® is the leading AI GRC platform for the Enterprise, helping governance, risk, and compliance teams limit surprises, strengthen resilience, augment program performance, and confidently quantify impact and business value. Built to provide a centralized view of risk and compliance, with AI intelligence woven into the platform's core, Logic Gate delivers real-time insights and actionable data to help drive current business decisions, with the flexibility to scale alongside evolving business needs.

Recognized as a Leader in the GRC Market, Logic Gate continues to further solidify its position as a best-in-class platform.

At Logic Gate, our people are the foundation of everything we do. We are committed to delivering an exceptional experience for our employees and our customers by empowering and enabling our people to take ownership, make an impact, and deliver their best work.

At Logic Gate, we recognize that exceptional talent comes in all shapes and forms, and that there is no such thing as a 'perfect' candidate. The qualifications below represent the core competencies, skills, and experiences that align most closely with the day-to-day responsibilities of this role - if you don't check every single box and are excited about this work, we still highly encourage you to apply.

Hybrid - Chicago or Seattle Preferred

As a Professional Services Associate, you will support bespoke customer engagements that go beyond standard implementation to deliver custom Risk Cloud® configurations, tailored GRC workflows, and actionable technical deliverables. As a key member of the Professional Services team, you will build hands-on platform expertise, expand your domain knowledge, and leverage cutting-edge tools, including embedded AI capabilities, to help customers maximize their investment in Risk Cloud from day one.

• Application & Workflow Configuration:
  Develop deep working knowledge of Risk Cloud to build hands-on Risk Cloud configurations and custom application workflows based on documented customer requirements and defined project plans.
• Project Accountability & Time Tracking:
  Track and log project time accurately across engagements while proactively communicating progress, blockers, and status updates to internal stakeholders.
• Customer Interaction & Documentation:
  Participate in and lead customer-facing working sessions alongside senior team members, capturing precise requirements and producing clean configuration documentation.
• AI & Workflow Efficiency:
  Utilize modern AI tools and automated utilities to streamline documentation drafting, summarize meeting notes, and accelerate daily task execution.
• Continuous Skill Development:
  Complete assigned platform certifications and functional training modules to advance your technical proficiency within the Professional Services career track. While building core domain competency in GRC concepts, risk management, and compliance frameworks in support of client requirements

• Relevant
  
  Experience:
  
  2 years of experience in professional services, technical implementation, SaaS support, or consulting—or a relevant degree with a demonstrated interest in enterprise SaaS and risk management.
• Precision & Organization:
  High attention to detail with proven ability to document requirements accurately, track commitments reliably, and ask clarifying questions before making assumptions.
• Clear Communication:
  Strong written and verbal communication skills to summarize technical discussions, author deliverables, and communicate project status to internal stakeholders.
• Technical Aptitude:
  Curiosity and eagerness to develop deep expertise in Risk Cloud…