Senior Vice President, AI & Technology Programs

Job Description SVP, AI & Technology Programs

Do you enjoy helping teams rethink how work gets done? Are you energized by guiding organizations through change, facilitating complex conversations and helping people adopt new ways of working through AI and emerging technologies?

As a SVP, AI & Technology Programs at Zeno, you will play a key role in accelerating AI adoption and business transformation across the agency. Working closely with the Head of AI & Innovation, practice leaders and client teams, you will help identify opportunities where AI can create meaningful impact, design solutions that fit real‑world workflows and lead programs that drive lasting change.

This is an opportunity for a strategic and hands‑on leader to shape how AI is adopted across the organization, build internal capabilities and help define the future of AI‑enabled communications and client service.

AI & Innovation is a growing team building a new practice inside a large organization. We move fast, cover a lot of ground, and hold ourselves to a high standard.

• Craft over speed. Efficiency is table stakes. Everyone has the same AI tools. We take every hour AI saves and reinvest it in work that wasn’t possible before. The bar is high because the stakes are high.
• Build what others can’t access. What separates us is the proprietary systems, methodology, and data we build in-house. We license tools when they solve the problem. But the work that differentiates Zeno is built here.
• Makers who can hold a room. This role is not heads‑down. You’ll be facilitating workshops with client teams, presenting to senior leadership, and sitting across from practitioners who need you to understand their work before you prescribe anything. We look for people who are strong technically and equally comfortable communicating what they know to people who don’t share their vocabulary.

• AI Transformation & Program Leadership:
  Lead workflow transformation programs across Zeno’s offices, helping teams identify opportunities to improve how work gets done through AI, automation and emerging technologies.
• Workshop Facilitation & Change Management:
  Facilitate working sessions with teams and stakeholders to map workflows, identify opportunities for improvement and drive alignment around solutions, ownership and implementation plans.
• AI Enablement & Training:
  Design and deliver training programs, workshops and best practices that help employees build confidence, strengthen capabilities and adopt AI-powered ways of working.
• Technology Evaluation & Adoption:
  Evaluate AI tools, platforms and vendor solutions, providing recommendations based on business needs, workflow impact and long‑term organizational value.
• AI Adoption & Organizational Effectiveness:
  Monitor adoption, identify barriers and refine programs that drive lasting behavioral change and measurable outcomes.
• Client Innovation & Strategic Guidance:
  Support client teams in AI-related conversations, helping navigate usage standards, implementation considerations and opportunities to enhance client work through AI-enabled solutions.
• Governance & Cross-Agency
  
  Collaboration:
  
  Help ensure AI tools and workflows align with company policies, responsible AI practices and data privacy requirements while partnering with sister agencies on shared initiatives and learning opportunities.

• 15+ years of experience in technology, operations, consulting, organizational transformation or related fields, including experience leading AI, automation or digital transformation initiatives.
• Proven success facilitating workshops and leading large‑scale business transformation initiatives across cross‑functional teams.
• Exceptional communication and presentation skills, with the…