Testing - Associate Support Services Analyst

Company Summary

As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work.

Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress.

Deltek’s award winning Support Services team provides best-in-class assistance to Deltek’s customers across the world via phone, chat and email. Our team is comprised of a group of diverse, collaborative and passionate professionals who come from varying industries, backgrounds and professions. Our diversity and passion is our strength, so however you identify and whatever background you bring, we invite you to explore our team as a potential next step in your career!

• Associate Support Services Analysts serves as the first point of contact for our customers.
• Resolves the queries and issues by ensuring that all assigned requests are addressed within the SLA or elevate it further as required.
• Responding to customer inquiries via phone, email, or live chat in a timely and professional manner.
• Assisting customers with product-related questions, technical issues, and troubleshooting.
• Providing step-by-step guidance to customers on how to use our products effectively.
• Documenting customer interactions and maintaining accurate records of customer inquiries and resolutions
• Open to work in a 24/7 support environment

• Any Bachelor's Degree
• At least 2 years of experience in software application support and/or infrastructure support
• Basic understanding of Web technology, basic networking & hardware knowledge, and software applications
• Excellent communication skills - verbal, written, listening skills and interpersonal skills.
• Ability to communicate in a tactful, courteous manner and to deal with and resolve complex situations in a professional manner
• Ability to handle multiple tasks/projects simultaneously and effectively work individually or in a team environment
• Open to work in a 24/8 support environment

The U.S. hourly range for this position is $16.00 - $17.00. This range is subject to change as Deltek takes a number of factors into consideration when determining individual base pay, such as location, job-related knowledge, skills and experience. Certain roles are eligible for additional rewards, including incentive compensation and equity.

Benefits and perks listed here may vary depending on the nature of employment with Deltek.

• Employees have access to healthcare benefits, a 401(k) plan and company match, paid vacation time and holidays, well-living programs, short-term and long-term disability coverage, basic life insurance and tuition reimbursement.

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Deltek, Inc. is an Equal Opportunity / Aff…

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran…