Technology Manager

POSITION OVERVIEW The Technology Manager is responsible for all information technology needs of Chicago Shakespeare Theater (“CST”). This position oversees critical network infrastructure, cloud infrastructure, managing servers, workstations, printers, scanners, backups, applications, data storage, cybersecurity, licenses, help desk, VOIP phone system, and consultant/vendor relationships. The Technology Manager collaborates with the CST staff on a day-to-day basis to manage the technological needs of the workforce.

These duties include problem resolution, support, and training. The Technology Manager works with a Managed Service Provider (“MSP”) to provide 24-hour coverage of essential technology services.____________________________________________________________________________ESSENTIAL DUTIESReasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Hardware and Infrastructure Manage hybrid Microsoft Active Directory/Entra environment including all user and group accounts, required app provisioning, access and policies

Maintain and patch all staff workstations (MSP {Managed Service Provider} assists)
Maintain inventory of all physical and digital assets

Maintain IP address records for network devices and manage all points of connectivity (patch panels, routers, switches, access points, etc.)Troubleshoot printer issues, escalating to print services vendor as needed

Monitor ISP data connection, documenting and reporting any issues

Maintain hardware and networking for Brightsign video display system (MSP assists)
Manage network devices used for theater operations: merchant services, concessions, time clock, Front of House, etc.

Software, Cloud, and User Manage web connectivity, liaise with webhost

Manage Microsoft
365/hybrid Exchange for all users

Monitor email security in Mimecast and Ironscales and handle questionable messages promptly

Manage all sharing and team platforms, such as Workplace, Asana, Microsoft Teams, SharePoint, One Drive, Google Workspace, etc.

Manage help tickets, with assistance from MSP where needed; hands-on troubleshooting for daily issues

Onboard all new users:

Assign security and applications as required; provide equipment as needed

Conduct in-person training for necessary technology needs, including logins, applications, security, etc.

Offboard separating employees ensuring data preservation, continuity, and security

Monitor data storage and usage on premises and in the cloud for live data and backups (MSP assists)
Checks on integrity of data backups, perform practice file restoration on a regular basis (MSP manages)
Manage file shares and drive infrastructure

Manage cybersecurity practices, including products and staff training to include Mimecast, KnowBe4, Last Pass, multi-factor authentication, etc.

Schedule regular vulnerability/penetration testing

Monitor cloud SEIM/antivirus software (MSP manages)
Troubleshoot virtual server/VMWare issues (MSP manages)
Manage software installation and updates, deploying to user computers

Manage Zoom video conferencing system

Manage VOIP phone system including user management and management of Box Office and Education ACD call centers

Co-lead the Tessitura team with Tessitura Administrator; manage Tessitura hardware and connectivity; maintain Tessitura user database; stay updated with relevant Tessitura developments, troubleshoot Tessitura problems

Administration

Lead the organization in addressing IT needs, concerns, and growth:

Monitor technology usage and needs throughout the organization

Speak regularly with heads of departments to discuss technology needs and opportunities

Recommend new technology options based on industry trends, departmental needs, and budgetary realities

Manage disposal of obsolete/nonfunctional technology and consumables

Manage relationships with consultants and vendors, including MSP, Unified Communications (VOIP) provider, print services provider

Develop and update annual operating budget

Manage contracts for software and services

Sign off on departmental bills and expenses in the Precoro systemADDITIONAL DUTIESBe familiar with how CST’s network interfaces with HVAC, Sage Glass, theatrical lighting, sound, video, and security systems to serve as a main point of contact for those interfacesPoint of contact for all new technology proposals; assist in evaluating and selecting systems and vendors

Assist Facilities and/or Navy Pier technicians with structural issues which affect building…