Sr. Engineering Manager - Data Platform

About High Level

High Level is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, High Level supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.

To date, businesses operating on High Level have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure  centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.

Behind the platform, High Level powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.

With over 2,000 team members across 10+ countries, High Level operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.

Every month, High Level enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We're proud to be a part of that.

Learn more about us on our You Tube Channel or Blog Posts.

We are looking for a Senior Engineering Manager to lead our Data Platform & Infrastructure team. This leader will own the strategy, execution, and evolution of the foundational data systems that power insights and our ecosystem.

You will lead a team of highly capable engineers responsible for building reliable, scalable, secure, and developer-friendly data infrastructure. This includes data ingestion and processing, data platforms, storage and compute, orchestration, observability, and the infrastructure that enables teams across the company to efficiently build and operate data-intensive products and applications.

This is a hands-on leadership role: you will set technical direction and organisational strategy while remaining close enough to the technology to make high-quality architectural decisions and guide the team through complex technical challenges.

• Lead, recruit, and mentor an exceptional engineering team.
• Direct data infrastructure strategy to drive business and product success.
• Oversee resource allocation, including headcount and vendor budget planning.
• Establish operational rhythms, goals, and execution frameworks aligned with core business outcomes.
• Cultivate an inclusive environment focused on ownership, technical rigor, and continuous professional development.
• Champion team morale, engagement, learning opportunities, and delivery velocity.

• Guide system architecture, data flow design, quality standards, and platform roadmaps.
• Partner with Product and Data leadership to plan, sequence, and execute multi-quarter initiatives.
• Define robust platform abstractions, APIs, and SLAs to streamline developer workflows and increase adoption.
• Ensure infrastructure resilience through comprehensive monitoring, incident management, disaster recovery, and cost optimisation.
• Work cross-functionally with Security, Audit, and Analytics Engineering to deploy key capabilities and compliance controls.

• Engage with Data, Product, and Finance partners to enable machine learning, experimentation, and business reporting.
• Establish and enforce organization-wide standards for pipeline reliability, data security, and quality.

• Advocate for automation, engineering best practices, and thoughtful trade-offs between execution speed and long-term scalability.
• Thrive in fast-paced, ambiguous settings while cultivating senior technical leaders and building leadership succession through delegated autonomy, developing senior technical leaders and succession depth.

• 10+ years of experience in software engineering, SRE or infrastructure, data platform engineering, or related fields.
• 4+ years managing high-performing technical teams, growing and developing people
• Deep expertise with…