Researcher, IT​/Tech

The Company
Pay Pal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, Pay Pal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.
We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. Pay Pal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.
We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a Pay Pal or Venmo account balance, Pay Pal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.

Our Pay Pal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk.

We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.
Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.


Job Summary :
We’re looking for a curious and empathetic Staff Experience Researcher who is passionate about understanding user needs. Joining the Checkout team, you’ll play a vital role in uncovering deep insights that inform the creation of user-centered experiences across a consumer’s end-to-end purchasing journey. You’ll help us explore needs and uncover pain points, contributing to a positive experience for customers. While you will be the go‑to for survey research, we want you to approach every problem with a method‑agnostic mindset.

Your strong communication and collaboration skills will be essential for effectively sharing your findings and influencing partners and stakeholders in developing experiences centered around checkout.


Job Description :

Essential Responsibilities:

• Develop clear plans and priorities to gather insights and make data‑driven decisions to meet team performance
• Perform more‑complex analysis using highly specialized product knowledge and advanced business expertise
• Lead functional projects and programs that enhance user experiences based on research findings.
• Design methodologies including user testing, surveys and data analysis understanding of business needs and industry trends
• Develop and implement research methodologies that optimize user testing and data collection processes.
• Contribute to the continuous improvement of research practices and team efficiencies.

• 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and…