IT Infrastructure Manager

We are seeking an experienced IT Operations Manager to lead the design, operation, security, and continual improvement of Daniels Health's core technology infrastructure. This role owns the enterprise network, server and hybrid infrastructure environment, and Microsoft Azure tenant, ensuring these platforms are reliable, secure, scalable, well-governed, and aligned with business requirements across global entities.

The IT Operations Manager is accountable for the operational health and strategic evolution of on-premises, cloud, and hybrid infrastructure. This includes network connectivity, firewalls, wireless, servers, virtualization, storage, backup and disaster recovery, Microsoft Azure services, identity and access integrations, monitoring, patching, and infrastructure lifecycle management. The role partners closely with Cybersecurity, Service Desk, Applications/Development, and business stakeholders to provide secure, resilient technology services for field, operations, and office personnel, both remote and onsite.

This position combines people leadership, hands-on technical depth, vendor management, operational governance, and project delivery. The successful candidate will establish clear ownership, standards, documentation, performance measures, and roadmaps for the infrastructure estate.

• Own the operational performance, availability, capacity, security, and lifecycle management of enterprise network, server, cloud, and hybrid infrastructure.
• Lead and develop infrastructure personnel, contractors, and managed service providers; establish clear priorities, expectations, accountability, technical standards, and development plans.
• Design, implement, maintain, and continually improve resilient network services, including LAN, WAN, SD-WAN, VPN, internet connectivity, firewalls, wireless, routing, switching, DNS, DHCP, and network segmentation.
• Own server and compute platforms, including Windows and Linux servers, virtualization, storage, file and print services, directory services, and supporting infrastructure components.
• Own the Microsoft Azure tenant and associated platform services, including subscriptions, resource organization, governance, networking, compute, storage, backup, monitoring, cost management, and role-based access controls.
• Manage hybrid connectivity and integrations among Azure, on-premises infrastructure, Microsoft 365, Entra , SaaS platforms, and business applications.
• Establish and maintain infrastructure monitoring, alerting, health checks, performance baselines, capacity planning, and operational reporting.
• Ensure infrastructure changes are properly planned, reviewed, tested, documented, communicated, and implemented in accordance with change-management and security requirements.

• Partner with the Cybersecurity team to implement and operate secure infrastructure configurations, identity controls, network segmentation, vulnerability remediation, logging, endpoint/server hardening, and privileged-access practices.
• Ensure timely patching and remediation for servers, network devices, Azure services, and supporting infrastructure, using risk-based prioritization and documented exceptions where necessary.
• Own backup, recovery, and disaster-recovery capabilities for infrastructure services; conduct and document regular restoration and failover tests.
• Develop, maintain, and test business continuity and disaster-recovery procedures for critical infrastructure platforms.
• Maintain accurate network diagrams, infrastructure inventories, configuration standards, runbooks, recovery procedures, and technical documentation.
• Ensure infrastructure practices support applicable company security, privacy, compliance, and audit requirements.

• Develop and maintain a multi-year infrastructure roadmap covering network modernization, server and virtualization lifecycle, Azure adoption, security enhancements, resilience, and technical debt reduction.
• Lead infrastructure projects from requirements through design, implementation, transition to operations, and post-implementation review.
• Evaluate infrastructure technologies, service providers, licensing models, and architecture options; recommend solutions based on business value, reliability, security, scalability, and total cost of ownership.
• Manage infrastructure vendors, carriers, cloud providers, hardware suppliers, and managed service partners; hold vendors accountable to contractual obligations and…