Associate Field Services Technology Technician

This role is based in Chicago, IL. This is your chance to be a part of an in-house Technology team that's creating consumer-facing, cutting-edge technologies revolutionizing the hospitality industry around the world! As an Associate Technology Field Services Technician

This is your chance to be a part of an in-house Technology team it's creating consumer-facing, cutting-edge technologies revolutionizing the hospitality industry around the world! As an Associate Technology Field Services Technician, you will bring your technical skills to a hospitality company with an award-winning culture. On the Americas Field Services Central Regionteam reporting to the Manager Technology Field Services, you will support projects including opening new hotels and all the systems involved in doing so.

• Provide IT and Telecom support for the Embassy Suites, Double Tree, Drake and Central Region Hotel team members.
• Support the hotel with business solutions such as installing, diagnosing, repairing, maintaining, and upgrading all hardware to efficient performance.
• Troubleshoot problem areas promptly and accurately.

• Communication and close collaboration with our Field Services Teams Members is critical for success.
• Collaborate and work closely with our Field IT Team within the Central Region Area.
• Attend scheduled meetings with our entire Central Region Team and other Field Services team meetings.

• The hotels in the region regularly upgrade High Speed Internet Network, Parking System, POS, Hardware Refreshes, Door Lock Systems and other projects. You will help guide and own parts of all of these at assigned hotels.

• Professional work experience in Technology or related field
• Experience working in IT field support, desktop support, or an onsite technical support environment
• IT field (Telecom, Technology) experience in hospitality, retail, or related industries
• Willing to work flexible hours, including early mornings, evenings, and weekends, based on business needs.
• Travel potentially 20% of the time

• Bachelor's Degree, or Associate's Degree plus six (6) + years of Technology related experience, or High School Degree/GED plus ten (10) + years of Technology related experience
• Three (3) + years of work experience in Technology or a related field
• Two (2) + years of experience in Hospitality, Operations, and/or IT support roles
• Cisco or Microsoft certifications
• Experience with the following Hospitality related applications and systems: PMS, POS, Key systems, PBX, Voicemail

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Generous paid time off (PTO) – Recharge, relax, and take time for what matters…