Training Specialist

Vedder's Chicago Office is looking for a Training Specialist. The Training Specialist designs, develops, delivers, and evaluates technology and professional skills training across the Firm. The position supports new hire training, application implementations, technology adoption, continuing education, and role-specific workflow training. Working closely with Information Technology, Human Resources, and Firm stakeholders, the Training Specialist identifies learning needs, creates effective learning solutions, measures training outcomes, and promotes the secure, ethical, and efficient use of Firm technology.

Reports to the Senior Learning and Development Manager.

• Designs, develops, delivers, maintains, and evaluates instructor-led, virtual, self-paced, and blended learning programs for new and existing Firm technologies
• Creates and maintains learning materials, including facilitator guides, participant guides, quick reference resources, job aids, videos, simulations, assessments, surveys, and eLearning modules
• Proactively reviews and updates training content following software releases, system enhancements, workflow changes, and user feedback
• Conducts orientation and detailed training programs for all new hires on Firm applications including, but not limited to, Microsoft 365 applications, legal software applications, AI tools, and document management software
• Routinely follows up with new hires to ascertain additional training needs; assesses individual’s software skills and provides customized training as needed
• Incorporates engaging learning techniques and conducts instructor-led classroom, one-on-one, and virtual training sessions for new hires, new applications, updated workflows, Firm specialized classes, and overall refresher classes based on Firm needs
• Evaluates new applications and new versions of existing applications and determines applicability and usefulness in the Firm’s environment; assists with developing end user application configurations
• Collaborates with information technology teams by participating in quality assurance testing for new systems, products and enhancements; records and reports results
• Analyzes attorney and nonlegal staff technology needs and discusses application of appropriate technologies to meet these needs
• Evaluates new hire training, workshops, webinars, and seminars, and suggests adjustments according to changing technology and business needs
• Coordinates with vendors, consultants, and external training providers regarding course content, demonstrations, learning resources, and implementation activities
• Reviews vendor-provided training materials and adapts them to Firm workflows, terminology, policies, and user needs
• Develops project plans, maintains project task lists, and proactively communicates project updates with project teams
• Creates eLearning modules and training videos using a software suite (i.e. Camtasia, Articulate, or similar)
• Maintains the Firm’s learning management system (LMS), including tracking training attendance, managing learner records, updating course content, and ensuring training materials remain accurate and current
• Maintains training rooms, training equipment, class schedules, class rosters and training databases; keeps up to date with new industry standards and best practices
• Provides learning-focused application support, coaching, and troubleshooting to reinforce user proficiency. Identifies technical issues that require escalation and coordinates with Information Technology or other appropriate teams.
• Provides ad hoc training and occasional floor support as requested by the Senior Learning and Development Manager
• May travel to other office locations to…