Director, Automation Development & Strategy

Overview

At ALTOUR, we believe people are the driving force behind every meaningful connection - our clients’ and our own. With more than 1,000 team members and a presence in over 80 countries, we are a globally recognized leader in corporate travel management and a proud division of Internova Travel Group, the highest-ranking American corporate travel management company (Business Travel News).

Our mission is to manage the complexities of connecting people so they can represent their brands in the most impactful way possible. That same philosophy shapes our workplace culture, one that evolves, improves, and empowers our people to grow and thrive.

We embrace innovation and leading-edge technology to create smarter, faster, and more tailored solutions - not just for our clients, but for each other. At ALTOUR, you’ll be part of a collaborative, forward-thinking environment where your voice matters and your success is a shared journey. for more information about Altour.

The Director, Automation Development & Strategy, is responsible for defining, leading, and optimizing the technology strategy supporting automated travel fulfillment operations across the organization. This role serves as the business owner and subject matter expert for the company's mid-office quality control, auto-ticketing, itinerary delivery, and fulfillment automation ecosystem.

Working closely with Operations, Product, Client Services, Account Management, and Technology teams, this leader will drive automation initiatives that improve operational efficiency, increase touchless processing rates, enhance quality control, and deliver exceptional traveler experiences. The role requires strong knowledge of corporate travel fulfillment workflows, GDS technology, online booking tools, and mid-office automation platforms utilized within the Travel Management Company (TMC) environment.

Automation Strategy & Product Ownership

• Develop and execute the strategic roadmap for travel fulfillment of automation technologies.
• Lead planning, estimation, prioritization, and delivery of automation initiatives that support business growth and operational excellence.
• Partner with business stakeholders to identify opportunities to increase automation rates, reduce manual intervention, and improve service quality.
• Evaluate emerging technologies and industry trends to recommend solutions that enhance efficiency, scalability, and traveler experience.
• Act as product owner and business lead for critical automation and fulfillment platforms.

Mid-Office Quality Control Management

• Oversee the design, configuration, and optimization of automated quality control processes.
• Manage quality control rules and workflows within platforms such as iQCX
  , Compleat
  , and other mid-office systems.
• Ensure reservations comply with client travel policies, supplier requirements, traveler profile standards, accounting requirements, and regulatory controls before ticketing.
• Monitor quality control exceptions and develop strategies to continuously improve automation success rates.
• Collaborate with operations teams to minimize manual quality review and increase straight-through processing.

Auto-Ticketing & Fulfillment Automation

• Manage and optimize auto-ticketing technologies supporting airline, hotel, rail, and ancillary travel fulfillment.
• Oversee automation integration between booking systems, GDS platforms, and fulfillment applications.
• Monitor system performance, ticketing success rates, exception queues, and fulfillment of KPIs.
• Identify root causes of automation failures and implement corrective actions to improve ticketing accuracy and efficiency.
• Partner with suppliers and technology vendors to enhance fulfillment capabilities.

Itinerary Delivery & Traveler…