Strategic Account Executive - Personal Lines

Overview

About HUB. In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the world’s largest insurance brokers, HUB focuses on providing customers with peace of mind through advocacy and tailored insurance solutions that put clients in control. Our growing team across North America represents a diverse group of entrepreneurs and leaders recognized for excellence in the insurance community.

Throughout our network of more than 450 HUB offices in North America, HUB offers a competitive, exciting and friendly work environment that positions employees for longevity and success. HUB invests in the future of its employees, providing continuous opportunities for growth and development. Our entrepreneurial culture empowers people to make the best decisions for clients and the organization, expanding industry knowledge of insurance professionals to better serve clients.

We provide competitive and flexible benefits that evolve with your needs. Join us in pursuing a future with a diverse, challenging work environment and financial security.

• are seeking a progressive work environment at a rapidly growing organization
• have a desire to help others protect their future
• have an entrepreneurial spirit and are challenged by the opportunity to grow the business
• are focused on learning and development to enhance your industry knowledge and expertise
• are a self-starter willing to invest time and energy to learn the technical aspects of our business
• believe in integrity and building success by developing relationships with others

The Strategic Account Executive leads the overall service, recommendations, and implementation of a book of insurance business. Responsibilities include a high degree of independent discretion, autonomy, and decision-making to provide professional guidance and service to clients, maintain professional relationships with carrier representatives, underwriters, business partners, and HUB colleagues. Responsible for business development and sales with new and existing clients. Essential duties include but are not limited to the following:

• Manage an assigned book of business comprised of key, high revenue-producing accounts with significant impact on client operations and HUB.
• Lead and develop a team of Account Managers and Account Associates; identify skill gaps and coordinate training and development with the Practice Leader.
• Apply independent and discretionary judgment to decisions on books of insurance business, including non-routine coverage issues, denial of claims, renewal strategies, and interpretation of non-routine provisions of insurance contracts.
• Analyze clients’ business and insurance objectives; compare plans to determine suitability.
• Counsel clients on appropriate coverage by assessing risks and determining proper coverage to insure and mitigate those risks.
• Build strong relationships with internal and external partners, including carriers and marketing teams.
• Negotiate terms, conditions, and pricing with insurance carriers in conjunction with the Marketing Team.
• Evaluate special carrier programs for suitability and quote coverage through appropriate programs.
• Lead resolution of escalated complex service issues requiring policy interpretation and judgment.
• Lead client meetings, including renewal meetings, independently as needed.
• Mentor and train Account Managers and Account Representatives; oversee renewal strategies and issue resolution as needed.
• Stay informed of industry changes and advise clients accordingly, independently of manager approval.
• Lead all aspects of client service, marketing, and renewal of the book of business; focus on retention and cross-sell opportunities where appropriate.
• Document client and carrier communications and maintain accuracy in HUB systems.
• Travel on company business as required; prepare reports for management; participate in continuing education.
• Perform other duties as assigned.

• Excellent oral and written English communications skills.
• Leadership experience and independent responsibility for client retention preferred.
• Ability to…