Team Lead - Underwriting Operations

What you’ll be doing

What will your essential responsibilities include?

• May have direct People Management responsibility, or not, based on Manager’s discretion and needs of the department.
• Oversees development, training and cross training of employees
• Assists with performance evaluations; which may include recommended salary adjustments; coaches and counsels staff.
• Establishes unit and individual goals in concert with the Operations Manager
• Assists in interviewing and hiring of new employees for the department
• Ensures compliance with predetermined work flows and procedures
• Ensures work is completed in accordance with service standards which may include owning a book of business within the team
• Manages work in process and service delivery of the unit
• May track and report weekly/monthly production
• Keeps Department Management informed of status and progress in the unit
• Coordinates schedule for sick and vacation time for the unit; effectively manages back up staff as needed
• Schedules and obtains approval for overtime
• Plans and organizes to establish courses of action for self and others to ensure that work is completed efficiently
• Ensures compliance of the unit with Internal Audit, Peer Reviews and or FIC audit
• Assists with developing appropriate responses and action plans in response to internal and external audit findings
• Translates Quality, Timeliness, Productivity and Service Delivery requirements into individual, team and unit performance goals, recommends how and when performance measurements will be done and how to collect performance data
• May be asked to support IT development efforts as a subject matter expert
• Provides direction to staff in day-to-day operations
• Maintains open communication with the underwriters that the unit supports in order to foster partnership and teamwork
• Maintains effectiveness when experiencing changes in work responsibilities or environment; adjusting effectively to work within the new structures, processes, requirements or culture
• Review and manage production and quality control reports and take appropriate action
• Attend meetings on behalf of the Operations Leader when necessary and report out on issues/action items
• Administrating assigned accounts throughout the lifecycle
• Collecting account and insured information for risk analysis by communicating directly with Brokers on behalf of the Underwriters
• Liaising with Underwriters and Brokers on behalf of the Underwriting Support Unit as needed to communicate account status and complete outstanding subjectivities
• Liaising with Underwriters to confirm policy issuance instructions for proprietary policies, endorsements, forms, notices, etc. and effectively communicate to the Coding and Issuance Unit
• Performing pre-analysis support for new submissions, renewals, endorsements, and other incoming documents based upon predefined underwriting rules and/or guidelines
• Ensuring completeness of contents of underwriting package prior to handover to the Underwriter for risk analysis/risk selection process
• Analyzing the needs of the client and translating appropriately into the final specifications that serves as a basis for the policy
• Effectively dealing with accounts having a variety of intricate parts to ensure policies are complete and all aspects of the broker communication is seamless
• Completing quality control on the rating output to ensure accuracy of work
• Accurately compiling supporting account detail in electronic format using PDF conversion tools
• Generating Broker correspondence in electronic format related to transaction processing and informational follow up requests using templates
• Collaborating and corresponding verbally and in writing with Underwriting Support Unit team members and others in Operational Support Units as needed to perform tasks

We’re looking for someone who has these abilities and skills:

• College degree or equivalent experience with advanced insurance study preferred
• Some to Moderate experience in P&C insurance business
• Appropriate combination of commercial P&C Insurance rating, coding, underwriting assistant skills
• Advanced knowledge of commercial P&C insurance policy forms and regulatory requirements
• Familiar with…