Multi-Line Claim Representative

Overview

Position Title:

Multi-Line Claim Representative I

Location: Remote – Reporting to Chicago, IL Region Chicago-area candidates preferred. This remote role may be performed in states where CCMSI is authorized to hire. Pay transparency requirements are met for applicable jurisdictions.

Hours:

Monday - Friday, 8:00 AM to 4:30 PM

Salary Range: $50,000 - $60,000

Build Your Career With Purpose at CCMSI

At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success.

We don’t just process claims—we support people. As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work®, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day.

Are you a seasoned claims adjuster ready to take on a dynamic, fully remote role? CCMSI is seeking a Multi-Line Claims Representative I to investigate and adjust claims in the IL jurisdiction.

With a focus on professional growth, this role may serve as advanced training for promotion to senior-level positions. Candidates should have at least three years of multi-line claims experience and a track record of excellent client service.

• Claims Investigation & Adjustment: Investigate, analyze, and resolve multi-line claims in line with CCMSI standards and guidelines.
• Coverage & Liability Assessment: Conduct detailed evaluations to determine liability, assess coverage, and manage bodily injury claims.
• Negotiation: Negotiate settlements directly with claimants, attorneys, and other involved parties within the scope of client authorization.
• Medical & Legal Review: Review medical records and legal invoices to ensure they align with claim requirements, resolving disputes as needed.
• Payments & Subrogation: Authorize claim payments, supervise subrogation opportunities, and maintain financial accuracy within system reserves.
• Client Relations: Deliver exceptional service by preparing thorough reports, maintaining accurate documentation, and adhering to service commitments.
• Compliance: Adhere to company policies, client requirements, and regulatory standards.

• Experience: Minimum of 3 years handling multi-line claims, including liability determination and bodily injury evaluation.
• Skills: Strong negotiation skills, understanding of medical terminology, and proven ability to analyze complex coverage issues.
• Education: Associate degree preferred; equivalent work experience or Bachelor's degree in Risk Management or Insurance-related fields is a plus.
• Technology: Proficient in Microsoft Office and claims management systems.
• Additional
  
  Skills:
  
  General liability claim experience is required; some first party property and auto liability claim handling experience is highly desired.

• Illinois municipal claims experience
• Bilingual (Spanish) proficiency — highly valued for communicating with claimants, employers, or vendors, but not required.

• 4 weeks (Paid time off that accrues throughout the year in accordance with company policy)+ 10 paid holidays in your first year
• Comprehensive benefits
  :
  Medical, Dental, Vision, Life, and Disability Insurance
• Retirement plans
  : 401(k) and Employee Stock Ownership Plan (ESOP)
• Career growth
  :
  Internal training and advancement opportunities
• Culture
  : A supportive, team-based work environment

At CCMSI, great adjusters stand out through ownership, accuracy, and impact. We measure success by:

• Quality claim handling – thorough investigations, strong documentation, well-supported decisions
• Compliance & audit performance – adherence to jurisdictional and client standards
• Timeliness & accuracy – purposeful file movement and dependable execution
• Client partnership – proactive communication and strong follow-through
• Professional judgment – owning outcomes and solving problems with integrity
• Cultural alignment – believing every claim represents a…