Claims Manager - Practices Liability

Job Title:

Claims Manager – Employment Practices Liability

Division:
Group Claims

Reports To:

As per Beazley’s organization chart

Key Relationships:
Group Claims Management Team, Claims Team Leaders (“CTLs”), Underwriting & Claims Operations (“UCO”), Underwriters, Ceded Reinsurance, clients, brokers, and key external vendors.

An independent claims handler who will manage and oversee the end-to-end claims process for a wide variety of matters under Employment Practices Liability policies. Supports Beazley’s vision of being the highest performing sustainable specialty insurer through proactively managing claims, at an individual and portfolio level where required.

• Proactively manage a diverse portfolio of Employment Practices Liability claims.
• Handle claims from first notice of loss through resolution, assessing severity, complexity, and direct financial loss to determine the appropriate level of involvement based on claim type, maturity, and quantum, while working closely with brokers, insureds, and underwriting partners.
• Evaluate policy coverage in line with underwriting intent, draft clear and well-reasoned coverage position letters, and effectively communicate coverage determinations to brokers, insureds and other relevant stakeholders in accordance with Beazley’s Claims Service Standards.
• Manage portfolio of medium to high severity claims, including Category 2 and some Category 1 claims (claims with an expected or actual value in excess of $500,000 or having material coverage issues) including coverage litigation but without allegations of bad faith.
• Review individual claims within the portfolio on a regular basis ensuring claims records are maintained in a timely manner as required by Beazley’s claims controls and standards as well as regulatory minimums.
• Establish appropriate and timely case reserves adhering to Beazley’s authority protocols and claims reserving philosophy and standards while using all tools available to demonstrate potential loss exposure.
• Develop, iterate, document, and execute claims strategies taking into account uncertainties, key decisions, potential outcomes, and estimated associated costs.
• Ensure the management of claims conforms to the agreed standardized processes, maintain accurate and updated claims files including proper documentation and data.
• Communicate any material claims to Reinsurance and Finance as set out by the applicable claims authority, claims controls/protocols, and procedures.
• Work with Reinsurance to effect claims recoveries.
• Understand and implement Beazley’s Conduct Risk Policy.
• Contribute to the continuous improvement culture within the overall claims function.

• Maintain an awareness of the overall strategic objectives and business plans of the Beazley claims function to the degree required to identify gaps or future opportunities to Claims Management.

• Understand marketing and underwriting strategies for the business area.
• Where requested, join client meetings to share Beazley’s claims philosophy and address specific claims issues.
• Provide input to underwriters of potential or existing insured’s claims experience.
• Identify issues and trends, consult relevant stakeholders if required, and take appropriate and/or corrective action.
• Identify wordings issues and suggest policy wording improvements.
• Leverage networking opportunities within the business to develop standardized underwriting policy and best practices within Beazley.
• Work with Claims team members and underwriters to maximize business opportunities and profitability within the department including sharing market information, marketing sources and cross-selling opportunities.
• Help produce presentations and marketing literature as required.

• Operate within approved claims authority at all times.
• Maintain a thorough knowledge of and ensure compliance with relevant regulation, minimum claim handling standards and Beazley’s claims controls and protocols.

• Adhere to Beazley’s procedures for the selection and retention of 3rd party professionals.
• Where…