Complex Claims Specialist - A&E

Build a brilliant future with Hiscox

Put your claims skills to the test and join one of the top Professional Liability Insurers in the Industry as a Complex Claims Specialist!

Complex Claims Specialist A&E

Atlanta, Boston, Chicago, Hartford, Manhattan

Permanent

The US Claims team at Hiscox is a growing group of professionals working together to provide superior customer service and claims handling expertise. The claims staff are empowered to manage their cases within given authority to provide fair and fast resolution of claims for our insured and broker partners. With strong growth across the US business, the team is focused on delivering profitability while reinforcing Hiscox’s strong brand built on a long history of outstanding claims handling.

The primary role of a Complex Claims Specialist is to analyze liability claim submissions for potential coverage, set adequate case reserves, promptly and professionally respond to inquiries from our customers and their brokers, and proactively drive early resolution of claims arising from our commercial lines of insurance. This role is open in the following cities:
Atlanta, Boston, Chicago, Hartford, or Manhattan, and will focus on servicing claims and potential claims arising from our Architects and Engineers professional liability lines of business.

• Reviewing and analyzing claim documentation and legal filings
• Drafting coverage analyses
• Strategizing and maximizing early settlement opportunities
• Monitoring litigation and managing local defense counsel
• Attending mediations and/or settlement conferences, either in person or by phone as appropriate
• Smartly managing and tracking third‑party vendor and service provider spend
• Continuously assessing exposures and adequacy of claim reserves, and escalating high‑exposure and/or volatile claims to line manager
• Liaising directly on a daily basis with insureds and brokers
• Maintaining timely and accurate file documentation/information in our claims management system

• 5+ years of experience with a JD from an ABA‑accredited law school and bar admission in good standing, or 10+ years of relevant experience
• A minimum of 2‑3 years professional experience in Architecture & Engineering and/or Professional Liability; coverage experience preferred
• Excellent analytical skills
• Excellent verbal and written communication skills
• Strong ability to establish rapport and build relationships with clients
• Team‑oriented, with ability to excel in a collegial environment
• 10% travel required
• A general understanding of insurance law
• Prior experience with an insurance carrier preferred
• Adjuster licensing required within 90 days of employment

• Ability to act as a subject‑matter expert within the team
• Demonstrated ability to work with minimal oversight
• Experience attending and leading mediations, arbitrations and trials
• Demonstrated ability to advance product innovation or develop a greater understanding of other aspects of the business through training or other projects
• Demonstrates courage in addressing and solving difficult or complex matters with insureds, attorneys and brokers
• Demonstrated steps toward additional certifications such as CPCU, ARMS or AINS designation
• Commitment to professional development and learning demonstrated by at least 5 hours of continuing education related to insurance topics through company training programs or external seminars and webinars

• Courage:
  Do the right thing however hard
• Quality:
  World class where it matters
• Integrity:
  True to our word
• Excellence in Execution:
  Consistent, timely, efficient delivery
• Human:
  Firm, fair and inclusive

• Competitive salary and bonus (based on personal & company performance)
• 401(k) with competitive company matching
• Comprehensive health insurance, vision, dental and FSA plans (medical, limited purpose, and dependent care)
• Company‑paid group term life, short‑term disability and long‑term disability coverage
• 24 paid time off days, 2 Hiscox Days, 10 paid holidays, and the ability to purchase 5 PTO days
• Paid parental leave
• 4‑week…