Property Field Claims Adjuster

Responsibilities

• Work in the field and report to the Property Claim Manager, handling homeowner property field claims in the Chicagoland area.
• Spend 80% of your time working in the field, directly interacting with customers.
• Investigate origin and cause of claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel, etc.
• Identify complex issues and seek assistance as needed.
• Handle claims on a good faith basis.
• Conduct on-site inspections when needed, evaluate damages, and handle claim negotiations with insureds, claimants, attorneys, public adjusters.
• Respond to customer inquiries, make appropriate decisions and close file as needed.
• Interpret and determine policies, leases, by‑laws, declarations, articles and contract coverages and apply to all parties for assigned losses.
• Proactively provide all parties with claim process and status as appropriate; answer questions or redirect to other areas.
• Complete other assignments, job duties, or participate in projects based upon skills, achievements, or experience.

• Demonstrated experience providing customer‑driven solutions, support, or service.
• Demonstrated experience handling 1st and 3rd party, multi‑line claims across our operating territories, or other equivalent experience.
• Demonstrated experience handling moderately complex claims, or other equivalent experience.
• Solid knowledge and understanding of policies and endorsements related to casualty coverages, or other equivalent knowledge.
• Solid knowledge and understanding of each phase of the claim handling process, or other equivalent knowledge.
• Familiarity and experience with Xactimate.
• Valid driver’s license required plus an acceptable driving record. Obtain state specific property casualty claims licensing as required.
• Up to 50% travel, catastrophe duty up to 75% as applicable.

• claims handling
• investigation
• negotiation
• policy interpretation
• damage evaluation
• customer service
• multi‑line claims
• casualty coverages
• claim process knowledge
• Xactimate

• customer‑driven solutions
• problem‑solving
• communication
• decision‑making
• interpersonal skills
• organizational skills
• proactive approach
• team collaboration
• adaptability
• attention to detail

• property casualty claims licensing
• valid driver’s license