Claim Account Manager - Global Risk Management

AXA XL is an Equal Opportunity Employer.

Claim Account Manager – Global Risk Management

Chicago, Dallas

As a Claim Account Manager – Global Risk Management for the Americas, you will be responsible for claim account management functions for customers helping to sell AXA XL Claims value in the marketplace and managing claims-related service issues for our customers, Third Party Administrators (“TPAs”), and key distribution partners.

• Representing AXA XL externally with brokers and customers promoting AXA XL claims value proposition to help distinguish us in the unbundled marketplace.
• Participating in marketing and business development activities, including partnership with internal business colleagues to present AXA XL claim capabilities to brokers and prospective customers.
• Completion of new account implementations including Account Profiles, Certificate of Instruction documents and set-up meetings with new insured, TPA, broker partners to ensure all parties are aware of their roles and responsibilities on the program.
• Holding client stewardship meetings to address performance of the program and opportunities for improvement, in participation with the client’s third‑party claims administrator.
• Interaction with the third‑party administrator as needed to develop, implement and monitor compliance with the client specific instructions and any action plans related to performance on the claim program.
• Management of the claim audit process for the client, including coordinating the necessary internal and external resources to conduct the audit, and leading the audit wrap‑up meeting.
• Conducting meetings with clients as necessary to resolve issues and manage the ongoing client relationship.
• Interaction with the Claims Technical Team on individual losses; proactive communication with internal and external stakeholders to deliver optimal claims service.

You will report to the Head of TPA Account Management.

• Broad claims account and vendor management experience:
  Ideal candidates should have advanced experience within a TPA or Insurance Carrier and Group Captives.
• Robust organizational abilities to track multiple projects and tasks.
• Effective technical multi‑jurisdictional claims experience in a broad base of lines of business including but not limited to Worker’s Compensation, Auto and General Liability.
• Technical skills with Excel, PowerPoint and Word and/or business intelligence tools in order to perform data analysis.
• Education:
  
  Bachelor’s Degree or equivalent is required for this role. Chartered Property Casualty Underwriter (CPCU) or similar designation is preferred but not required.
• Excellent verbal and written communication, negotiation and presentation skills with the ability to communicate both internally and externally with senior management, business leadership and business partners.
• Travel is anticipated up to 25‑30% of the time.

The U.S. base salary range for this position is USD 139,300‑208,900. Actual pay will be determined based upon the individual’s skills, experience and location.