Commercial Lines Account Manager, Property & Casualty - Hybrid (Chicago, IL

One Digital is seeking an experienced Commercial Lines Account Manager to service existing clients and develop new client relationships. The role is a key business contact responsible for client success and satisfaction.

• Build strong relationships with clients to maintain existing business and acquire new accounts by consistently providing prompt, accurate, and courteous service.
• Process new and renewal business, endorsement requests, certificates of insurance, and review policies and endorsements for accuracy and relevance.
• Correspond in a professional manner with insurance companies and clients to update, obtain, or verify necessary information for account servicing.
• Accurately answer client questions about their insurance coverages and needs.
• Answer underwriting questions about client accounts.
• Assist with claims processing, when applicable.
• Assist with marketing, when applicable.
• Keep informed about new coverages and products.
• Handle tasks in a manner that complies with the agency’s quality control standards.
• Continuously seek opportunities to make new sales and cross‑sell when in contact with clients.

• Enroll in annual continuing education to stay updated on changes within the insurance industry.
• Perform other specific duties and projects assigned by Team Manager.
• Bring thoughts and ideas to one‑to‑one meetings when discussing renewal and new business opportunities.
• Pursue a program of personal and professional development.

• Current Property and Casualty Insurance License required.
• High school diploma, two years of college, or two years of experience in the insurance industry (preferred).
• Proficient with Microsoft Office products including Outlook, Word, Excel, and Teams.
• Strong respect for confidentiality and attention to detail.
• Strong time‑management skills.
• Excellent written and oral communication skills.
• Ability to understand and analyze insurance coverages, forms, and policies.
• Ability to work directly with clients and team members.
• Background in real estate insurance risk required (including multi‑family, office, industrial, and retail).
• Ability to work directly with underwriters.
• Open to AI integration in day‑to‑day workflow.
• Proficient at working through property allocations and statement of values.

• Typical base pay range: $85,000 to $90,000 per year (dependent on skills, education, qualifications, professional experience, and location).
• Variable compensation, commission, and/or annual bonus based on individual and company performance.
• Eligible employees receive health, wellbeing, retirement, and other financial benefits.
• Paid time off and overtime pay for non‑exempt employees.
• Robust learning and development programs.
• Reimbursement of job‑related expenses per company policy and employee perks and discounts.

One Digital provides equal employment opportunities to all employees and applicants for employment regardless of veteran status, uniformed service member status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics) or any other category protected by federal, state or local law (collectively, “protected characteristics”).

A copy of the Federal EEO poster is linked here.

In accordance with local Fair Chance Ordinances, we will consider qualified applications with arrest or conviction records for employment. For applicable candidates, the relevant ordinances are linked here to inform you of your rights as an applicant:
City and County of San Francisco, City of Los Angeles, County of Los Angeles Employment.

One Digital complies with all criminal history inquiry (or ‘ban the box’) laws in California, Connecticut, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New Mexico, Oregon, Rhode Island, Vermont and Washington. We believe in hiring the most qualified applicant for the position, regardless of background.