Underwriting Associate Manager (Middle Market P&C)

Ua Manager

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.

CNA's Commercial Middle Markets team provides standard lines commercial property and casualty insurance products such as General Liability, Property, Inland Marine, Commercial Auto, Workers' Compensation, and Umbrella to businesses of all sizes. Our Middle Markets team underwrites a diverse mix of business and industry classes including Manufacturing, Professional Services, Financial Institutions, Real-estate, Distributors, Technology, Wholesale, and Retail. Typical account sizes range from $75,000 up to $2,000,000 and over in premium on a multi-line basis.

The UA Manager manages a staff of Underwriting Associates across multiple geographies, lines of business, segments or industries who are accountable for executing the underwriting life cycle from pre-submission through binding and achieving business results of a renewal book of business through rate achievement, retention, profitability, analysis, and portfolio management. Under general management direction, works within broad limits of authority requiring a high degree of technical complexity and coordination.

May have regional, multi-geography, industry, segment, or company-wide scope of responsibility.

Job Summary

Manages a staff of Underwriting Associates across multiple geographies, lines of business, segments or industries who are accountable for executing the underwriting life cycle from pre-submission through binding and achieving business results of a renewal book of business through rate achievement, retention, profitability, analysis, and portfolio management. Under general management direction, works within broad limits of authority requiring a high degree of technical complexity and coordination.

May have regional, multi-geography, industry, segment, or company-wide scope of responsibility.

Essential Duties & Responsibilities

Performs a combination of duties in accordance with departmental guidelines:

Manages the work activities, performance, and development of subordinate Underwriting Associate (UA) staff responsible for an assigned renewal book of business and/or in support of Underwriters books of business.

Onboards, trains, coaches, and develops UAs; participates in the development of underwriting training and accountable for granting UA with underwriting authority.

Engages with UA and underwriting staff to support the UA as a file lead navigating the underwriting lifecycle from pre-submission, policy issuances and renewal ensuring adherence to workflow processes, effective communication, time frames for deliverables and service standards are met.

Reviews and manages the application of underwriting policy and pricing for risks; drives adherence to documentation and referral standards and completes file reviews to drive continuous improvement in underwriting quality; provides feedback to business partners as needed.

Demonstrates development of business acumen which contributes to monitoring business results to ensure UA staff is supporting and driving rate, retention, and other key metrics.

Makes recommendations on workflow, underwriting policy and pricing strategy to management. Collaborates with stakeholders such as regional/territory management, Operations, UW Shared Services for process enhancements and efficiencies.

Develops business report acumen and prepares and presents operational reports to management as needed.

Executes regional/territory initiatives and business strategies ensuring UAs adhere to role responsibilities and process and workflow expectations.

May be responsible for executing on referrals and account rounding activities on new business opportunities for an assigned book of business.

Develops, maintains, and cultivates territory agency, broker, and business unit relationships to ensure positive and profitable outcomes.

Keeps current on state/territory issues and regulations, industry activity and trends. May participate in…