Program Administrator - Claims Coordination - Full-Time

Chicago, United States | Posted on 08/17/2026

The Staff Pad has partnered with a leading roofingcompany in Chicago, IL, to hire a Program Administrator who will play a keyrole in coordinating insurance claims, supporting customers, and keeping projects moving efficiently from assignment through completion

This is an excellent opportunity for acustomer-focused, organized professional who thrives in a fast-paced environment and enjoys coordinating with customers, insurance carriers,inspectors, estimators, and internal teams

Schedule:

Full-Time | Monday–Friday, 10:00 AM–7:00PM

Compensation:

• Pay Structure: $36,000 salary + 1.25% of contract value upon job invoice

What You’ll Do

Customer Contact & Experience

• Respondto new claim assignments within one hour with warmth, clarity, and professionalism
• Setclear expectations and introduce customers to the company’s process andvalue
• Provide proactive communication throughout the customer journey
• Anticipate customer needs and resolve concerns promptly
• Createa positive customer experience through empathetic listening, clear communication, and consistent follow-through

Claims Coordination & Documentation

• Coordinate inspections by assigning inspectors and estimators as needed
• Ensure insurance-formatted estimates are completed and delivered within 72 hours
• Maintain complete and accurate customer records in the CRM
• Document communications, notes, files, timelines, approvals, and other claim-related information
• Coordinate effectively with internal teams and external partners

Customer Satisfaction & Issue Resolution

• Monitor customer satisfaction throughout the claims process
• Address concerns quickly and minimize delays or friction
• Build customer trust through responsive, professional service
• Represent the company’s values by making every interaction easy, helpful, andpeople-focused

Compliance & Performance

• Follow carrier requirements, insurance processes, documentation standards, and internal policies
• Maintain accurate and timely claim documentation
• Meet performance goals related to responsiveness, conversion, customer satisfaction, documentation accuracy, and cycle time

What We’re Looking For

• Customer service or administrative experience in roofing, construction, insurance,or claims
• Strong organizational, time-management, written and verbal communication skills
• Abilityto manage multiple claims and priorities in a fast-paced environment
• Attention to detail, documentation accuracy, customer focus and problem-solving skills
• Abilityto work effectively with customers, carriers, inspectors, estimators, and internal teams
• Comfortable working toward performance and productivity goals

If you’re acustomer-focused, organized professional who thrives in a fast-paced environment and wants to make a meaningful impact, we encourage you to apply today!