Insurance Customer Service Rep

Job Description

At R.M.A. Agency, we believe that insurance is really about people. Located in the heart of Chicago, our office is a place where neighbors help neighbors navigate life's unexpected moments. We are searching for an Insurance Customer Service Representative who wants to be more than just a voice on the phone; we want someone who is ready to build lasting relationships and offer real peace of mind to the families and businesses we serve.

You will join a small, supportive team where your input is valued and your kindness makes a direct difference. We don't just process paperwork here—we listen to the stories behind the policies. If you enjoy a balanced day, appreciate a friendly office culture, and have a knack for turning a complicated question into a simple, helpful answer, you will fit right in with our team.

We are excited to welcome someone who values integrity and wants to grow alongside us as we continue to support our community here in Illinois.

• Health Insurance
• Paid Time Off (PTO)
• Vision Insurance
• Dental Insurance
• Hands on Training
• Retirement Plan
• Free Coffee & Snacks
• Monthly Employee Appreciation Lunch
• Paid Holidays
• Supplemental Insurance
• Tuition Reimbursement

• Manage daily inquiries from our policyholders regarding their current coverage and billing questions.
• Process routine policy changes and updates with high attention to detail to ensure accuracy.
• Collaborate with the sales team to ensure that every client interaction is handled with care and consistency.
• Document client conversations thoroughly in our system so everyone on the team stays informed.
• Assist in resolving minor claims issues by acting as a bridge between the client and the insurance carrier.
• Review upcoming renewals and reach out to clients to ensure they still feel confident in their current protection.

• Active Property and Casualty Insurance License in Illinois.
• Previous experience working in an insurance agency or customer support role.
• Strong comfort level using computers, specifically with agency management software and email.
• Ability to clearly explain complex insurance coverage options to people from all walks of life.
• Patience, empathy, and a genuine desire to help others solve problems.
• Basic understanding of commercial and personal lines of insurance.