Chief Claims Officer

Company

Argo Group

Argo Group is an underwriter of specialty insurance products in the property and casualty market. Argo offers a full line of products and services designed to meet the unique coverage and claims-handling needs of businesses. The Argo entities are wholly-owned subsidiaries of Clearbrook Group Holdings Inc.

Chief Claims Officer, Argo Group

Full-Time

Exempt

In-Office

The Chief Claims Officer, Argo Group reports directly to the Chief Claims Officer, Clearbrook located in New York City and manages the entire Claims function for Argo. As a member of the executive management team, the Chief Claims Officer, Argo Group is responsible for the overall strategic direction, executive leadership, and management of all the Argo Group's claims operations. This includes Casualty, Operations, Property, Reinsurance, Surety, and Workers' Compensation Claims.

The position manages five direct reports and approximately 150 indirect reports. The Chief Claims Officer, Argo Group collaborates with the other Argo Group executives in Underwriting, Actuarial, Finance, Risk, and Legal formulating both strategic plans and policy to meet group profitability and growth objectives. The Chief Claims Officer, Argo Group provides claim leadership and direction to the Senior Management of all the Argo Group claims operations with a focus on supporting the consistent execution of claims functions and maintenance of operational excellence.

This position can be based in any of the following locations:
Chicago, IL, Los Angeles, CA, New York City, NY, Omaha, NE, or Richmond, VA. This is a 100% in-office position. Candidates must be able to work on-site at a designated company office during standard business hours.

• Partners with key Argo Group executives to develop strategic and operational plans aimed at achieving both growth and profitability targets. Works collaboratively with representatives of the corporate actuarial team.
• Strategically manages teams led by People Managers to provide customers and partners with strong claims service and technical capabilities. This includes sophisticated coverage analysis, timely claims resolution, and strong negotiation of settlements.
• Leads, directs, and has leadership accountability for establishing claims and that there are performance objectives and performance metrics in place at all organizational levels to both support and meet set objectives.
• Drives continuous improvement through initiatives involving the employees, processes, and technology.
• Identifies and implements claims best practices in all operating units for proper and consistent claims performance to include management responsibility for claims compliance (OFAC, Medicare Reporting, Adjuster Licensing, SOX etc.) and achieving the appropriate financial outcomes.
• Effectuates claims resolution and process improvement while maximizing cost effectiveness and educating the business managers/leaders as to claims drivers and trends.
• Ability to establish working relationships with a variety of types of claims vendors and to negotiate the vendor contracts to maximize the financial benefit to Argo Group and its customers.
• Expertise in claims litigation management. Must have a proven track record of successful outcomes in this regard and be able to establish and maintain an enterprise-wide a specialized litigation management unit.
• Provides guidance and direction to claims managers and professionals through a continuous process of management involvement.
• Supports the claims selection process to retain claims professionals that consistently demonstrate appropriate technical expertise, maturity, and a professional commitment to excellence.

In summary, the successful candidate must be a knowledgeable, accomplished and “hands-on” insurance professional with a demonstrated track record of success in leading a diverse commercial lines claims organization with the ability to provide “best in class” claims service. The successful candidate will have demonstrated claims technical and management expertise coupled with an effective personal style…