Complex Claims Specialist

Job Title: Complex Claims Specialist

Job Type: Permanent

Locations: Atlanta, Boston, Chicago, Hartford, NYC, or Scottsdale

Reporting To: AVP – Team Manager

The Complex Claims Specialist independently analyzes General Liability claim submissions, establishes case reserves, and drives early resolution of claims. The role includes local defense counsel coordination, business development, and product insight sessions.

• Strategize and maximize early settlement opportunities for General Liability claims (BI & PD)
• Draft and review coverage analyses
• Monitor litigation/suits and manage local defense counsel relationships
• Assess exposures and adequacy of claim reserves continuously
• Lead high exposure claims management within the team
• Attend mediations and/or settlement conferences as required
• Prepare and present quarterly reserving packs
• Participate actively in the Claims/UW/Actuarial feedback loop
• Maintain accurate file documentation in the claims management system
• Keep senior claims management informed of key issues

• JD from an ABA‑accredited law school
• Bar admission in good standing
• Minimum of 8 years of professional experience in General Liability with an insurance carrier or litigation experience in General Liability Litigation and mediation experience
• Ability to analyze liability and potential damages exposure
• Experience monitoring outside counsel and negotiating allocation issues
• Experience drafting or reviewing litigation budgets
• Experience recommending or setting reserves
• Ability to handle large volume of claims or litigation matters
• Strong verbal and written communication skills
• Strong ability to build rapport and relationships with clients
• Team‑oriented with ability to excel in a collegial environment
• Leadership and people‑management skills
• Less than 10% travel required

• Competitive salary and bonus (based on personal & company performance)
• Salary range: $115,000 – $130,000
• 401(k) with competitive company matching
• Comprehensive health, vision, dental and FSA plans
• Company‑paid group term life, short‑term disability and long‑term disability coverage
• 24 paid time off days, 2 company days, 10 paid holidays, and ability to purchase 5 PTO days
• Paid parental leave
• 4‑week paid sabbatical after every 5 years of service
• Annual reimbursement up to $600 for health club membership or fitness program fees
• Company‑paid subscription to Headspace for mental health support
• Hybrid work model – requires 2 days in office weekly

Hiscox is an equal opportunity employer and welcomes applicants from all backgrounds.