Customer Service Engineer MR Chicago

Position: Customer Service Engineer 2 MR Chicago
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Performs technical, mainly pre-defined tasks for accomplishing defined service delivery work for customer equipment.*
* • Service Area – Chicago, IL***
* • Shift Requirements after onboarding/training for this role:  M-F, 4:00 PM – 1:00 AM
**** This is a role well suited to an ambitious professional, looking for the next step in their career. As a Customer Service Engineer 2, you will be responsible for**:
* You will be servicing MR Imaging Equipment in the Chicago, IL area. Customer Service Engineer Level based on prior experience.
* This position will be at a dedicated VIP customer downtown Chicago which require great customer soft skills.
* You will be responsible for installing, troubleshooting, repairing and performing preventative maintenance on all Siemens Healthcare systems at customer sites with minimal supervision.
* You will be responsible for delivering both timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction.
* You will manage financial performance within their territory, meeting or exceeding budget for revenue generation, expense control and inventory management.
* Ensure that all tool and test equipment expiration dates are managed, and that no overdue calibration test equipment is used or maintained in the field and usage of tool and test is documented on eFSR.
* You will manage company assets to include a company car, cell phone, computer, tools, inventory parts, etc.
* Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.
* Serve as a resource of knowledge transfer for their regional team, including attendance of RSC calls and other knowledge forums.
* Assist RSM in assessing service metrics & histories. Makes recommendations on how to improve performance of region.
* Recommend improvements & changes to processes, work procedures and technical bulletins. Assists others in complying with the Quality System.
** This position may suit you best if you are familiar with what is below,*
* ** and would like to do develop your career with Healthineers
*** You have knowledge and experience performing service, preventative maintenance, and modifications on Medical Imaging Equipment at customer sites with minimal supervision.
* You have the ability and experience to establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.
* You have previous experience in testing, repairing and maintaining the desired capital Medical Imaging Equipment.
* You have a strong background working with electronics and are proficient in the use of service tools and service test equipment.
* You have proficient PC skills (MS Windows & Microsoft Office 365
-Outlook, Excel, SharePoint, etc.)
** Required skills to have for the success of this role
*** Minimum Technical Degree or equivalent experience
* Strong electronics background and computer skills required.
* 3+ years of field service experience is desired.
* Must be proficient in the use of tools and service test equipment, with the ability to work both individually and in an established team setting.
* Proficiency in all necessary network applications and tools (including but not limited to eVO, mButler, MS Office applications, Concur, NAM Customer Service website—Engineer Tools).
* Can locate, read, and understand documents for install, set-up, repair, troubleshooting, schematics, block diagrams and functional descriptions.
* Ability to work both individually and in an established team setting.
* Ability to travel and provide service in assigned geography; willingness to participate in an on-call rotation after training and certification.
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