Technical Account Manager

At PPRO, our mission is to simplify access to local payment methods and our vision is to enable the sale of goods and services to anyone in the world using their preferred way to pay. We empower partners such as Ant Group, Pay Pal and Stripe to access new markets, connect with more customers, and accelerate their growth.

Our strength lies in our diverse global team with 50+ nationalities and 10+ international locations—united around one goal: to deliver the best possible products and services to our partners and customers.

As a Technical Account Manager, you will be joining our Account Management team in Chicago. You will build and maintain relationships with some of PPRO’s key customers, bridging technical and commercial teams to ensure successful product integration. You will manage the client journey from initial engagement to post‑go‑live optimization, providing technical consultancy and project management.

• Lead technical implementations from pre‑sales to go‑live, acting as the primary technical contact.
• Collaborate with Engineering and Product teams on integrations, troubleshooting, and documentation.
• Manage the full customer onboarding lifecycle, ensuring timely delivery and meeting expectations.
• Support and grow client accounts, identifying opportunities and providing technical consultancy.
• Monitor post‑go‑live performance and drive continuous improvement through client feedback.
• Represent client needs internally, collaborating with support, engineering, and product teams; help shape product development based on client feedback.
• Build strong client relationships, transforming customers into partners and managing their growth initiatives.
• Translate business needs into technical solutions and vice versa.
• Facilitate communication between technical and business teams.
• Lead issue resolution and ensure smooth operations.

• Minimum of 8 years of experience in a similar role.
• Experience in Payments in a technical/product role supporting external clients.
• BA/BS Degree in an IT‑related discipline.
• Good understanding of how APIs operate and are documented.
• Proficiency with data tools (e.g., Tableau, Big Query, Looker Studio, Data Dog).
• Aptitude for comprehending enterprise‑level troubleshooting, expectation management, and relationship building.
• Strong customer acumen.
• Influencing and early‑stage collaboration skills to present logical and compelling arguments.
• Ability to speak and engage with technical teams.
• Listening skills to confirm and clarify information gained from customers.
• Willingly challenge customers’ ideas where necessary for the betterment of the relationship.
• Knowledge of the software development process.

• Business‑level linguistic skills outside of English.
• Coding knowledge.
• Experience working in a cross‑functional, multi‑time‑zone environment asynchronously.

• Learning and Development – 700 USD annual budget to support your professional growth, plus leadership cafés, on‑the‑job training, and other opportunities.
• Insurance – Medical (health, dental, and vision), disability, life, and travel insurance.
• Savings – Health Savings Account (HSA) and 401k plan to lower taxes, pay for health care, and save for retirement.
• Enhanced Family Leave – Support during key life moments.
• Gym Membership – Contribution towards your gym membership costs.
• Mental Health Platform – One‑on‑one therapy, chat therapy, therapist‑led courses, guided meditations, and more.

• We get things done: We are courageous, take ownership, make decisions, and get things done.
• We act with trust and integrity: We listen first, challenge respectfully, leverage diverse perspectives, and offer honest feedback.
• We put the customer first: We are laser‑focused on delivering outstanding outcomes for our customers.
• We make things better: We boldly explore new ideas and commit to continuous improvement.
• We work as a team: We collaborate closely and value team success over individual achievement.

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