Customer Success Manager

Responsibilities

• Handle questions from customers of CodeHS
• Onboard new customers to CodeHS and learn about their needs to provide informed recommendations on using the product
• Work with teachers and administrators on CodeHS implementation, ensuring they are successful in using the platform
• Manage customer accounts throughout the school year by holding regular check‑ins via email, phone and web video demos
• Have a deep understanding of the CodeHS product and curriculum catalog
• Help customers with integrations between CodeHS and school and district systems
• Closely track and manage account data, identifying the current satisfaction of customers
• Keep customer satisfaction high to drive retention
• Visit local customers in person
• Travel to visit major customers in different parts of the country
• Communicate customer needs and pain points to the rest of the CodeHS team
• Work with team to ensure customers renew
• Work with school administrators and other stakeholders to improve computer science programs

• Passionate about improving access to quality education
• Strong written and verbal communication skills
• Extremely organized and detail oriented
• Interest in personally learning more about coding, prior experience a plus
• Teaching experience or working in the educational system preferred
• 5-7% travel – may travel to visit customers, conferences, or team meet‑ups

Full Office – This role is a 5 days a week office role in the CodeHS Chicago Office in River North.

Compensation: $64,000-$78,000

CodeHS is an equal opportunity employer. CodeHS maintains a drug‑free workplace.